Troubleshooting
Handheld User Guide 255
Punctuation
How do I type a period (.) or other punctuation marks on the handheld?
• The quickest way to type a period (.) is to press the Space key twice at the end of a sentence.
The next letter is capitalized automatically.
• Press the Alt key and an associated character at the same time to insert common punctuation
marks. The punctuation mark is printed above the primary character on the key. Refer to "Using
the keyboard and trackwheel" on page 24 for more information on the Alt key and special key
combinations.
• Other punctuation marks are included in the symbols library which you can open by pressing
the Symbol key. Refer to "Inserting symbols" on page 47 for more information.
• You can also insert international and accented characters in your messages. When you are
composing a message or entering text, hold a letter and roll the trackwheel to scroll through
international characters, marks, and equation symbols. When the desired character appears,
release the letter key.
Security
What should I do if the Security Self Tests fail?
If you perform a Security Self Test and the tests fail, run the tests again. Refer to "To perform
Security Self Tests" on page 243 for more information. If the tests fail a second time, reload your
handheld applications. Refer to the Getting Started Guide for information on loading handheld
application. If the tests continue to fail, contact your service provider or network operator.
Storage
What should I do if I will not use my handheld for a short period of time?
If you expect that you will not use your handheld for a short period of time (two weeks or less)
turn off the handheld. On the Home screen, click the Turn Power Off icon. To turn on the
handheld again, press the Power button.
What should I do if I will not use my handheld for an extended period of time?
Before you store your handheld for an extended period of time, you should save the information
from your handheld to your desktop using the desktop software’s Backup and Restore tool.
If you expect that you will not use your handheld for many weeks or months, remove the battery
from the handheld. Your handheld shuts down and, after approximately 24 hours, enters a special
storage state. You should store your handheld in a cool, dry place. If you press any keys or click
the trackwheel while your handheld is in this state, it does not respond.
To reactivate your handheld, insert the battery into your handheld and recharge it. Your stored
addresses and messages are preserved while your handheld is turned off. When you turn on your
handheld, a dialog box appears on your screen that prompts you to confirm the current date and
time. Click Edit to open the Date/Time screen to set the date and time.
