Bedienungsanleitung Brother 1920CN (Seite 176 von 214) (Englisch)

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TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 9

Phone Line or Connections

The machine does not answer

when called.

Make sure the machine is in the correct receiving mode for your setup.

(See Basic receiving operations on page 5-1.) Check for a dial tone. If

possible, call your machine to hear it answer. If there is still no answer,

check the telephone line cord connection. If there is no ringing when you

call your machine, ask your telephone company to check the line.

Sending Faxes

Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check

your machine’s scanner operation.

Transmission Verification

Report says ‘Result:NG’ or

‘Result:ERROR’.

There is probably temporary noise or static on the line. Try sending the

fax again. If you send a PC FAX message and get ‘Result:NG’ or, on the

Transmission Verification Report, your machine may be out of memory.

To gain extra memory, you can turn off Fax Storage (see Setting Fax

Storage

on page 8-3), print fax messages in memory (see

Printing a fax

from the memory on page 5-10) or cancel a Delayed Fax or Polling Job

(See Canceling a scheduled job on page 6-11). If the problem

continues, ask the telephone company to check your phone line.

Vertical black lines when

sending.

If the copy you made shows the same problem, your scanner is dirty.

(See

Routine maintenance

on page 14-18)

Handling Incoming Calls

machine ‘Hears’ Voice as

CNG Tone.

If your machine is set to Easy Receive On, it is more sensitive to sounds.

Your machine may mistakenly interpret certain voices or music on the

line as a calling fax machine and respond with fax receiving tones.

Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by

turning Easy Receive to Off. (See Easy Receive (FAX-1920CN only)

on page 5-9)

Sending a Fax Call to the

machine.

If you answered at the machine, press Black Start and hang up

immediately. If you answered on an extension phone, press your Fax

Receive Code (default setting is ( 51). When your machine answers,

hang up.

Custom features on a single

line.

If you have Call Waiting/Caller ID with the MFC-3320CN, or Call

Waiting, Ring Master, Voice Mail, an alarm system or any other custom

feature on a single phone line with your machine, it may create a

problem sending or receiving fax data.

For example: If you are sending or receiving a fax message while a

custom feature signal comes through on the line, the signal can

temporarily interrupt or disrupt the fax data. Brother’s ECM feature

should help overcome this problem. This condition is related to the

telephone system industry and is common to all devices that send and

receive data on a single, shared line with custom features. If avoiding a

slight interruption is crucial to your business, we recommend a separate

phone line with no custom features.

Printer Difficulties (MFC-3320CN only)

Horizontal lines appear in text

or graphics.

Clean the print head. (See

Cleaning the print head

on page 14-11.) If

you clean the print heads five times and the print has not improved, call

Brother Customer Service at 1-800-284-4329 (in USA),

1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal).

Scanning Difficulties (MFC-3320CN only)

TWAIN errors appear while

scanning.

Make sure the Brother TWAIN driver is selected as the primary source.

In PaperPort, click Scan in the File menu and select the Brother TWAIN

driver.

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Brother 1920CN Seite 176

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