Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
42
Help and advice
If you have any problems using your Quartet 3100, this section will
give you the most common, easy to follow solutions.
Telephone problems Possible cause Solution
• No dialling tone.
• Telephone will not dial out or
cannot receive calls.
• Handset does not ring.
Telephone not connected to
telephone line.
Mains disconnected.
Power cut.
Handset battery pack is discharged.
Handset not registered.
Handset ringer set to off.
Plug the telephone into the
telephone line.
Ensure the power supply is correctly
connected and switched on.
Wait until the power is restored.
Replace handset on base unit for 10
seconds and try again. If this does
not work, disconnect the handset
battery from the handset for 10
minutes. Also disconnect the mains
power.
Then reconnect the base unit to the
mains, then replace the handset on
the base unit for 10 seconds and try
again.
Place the handset on the base
unit and recharge it for 24 hours
ensuring the CHARGING light
is on.
Register the handset, see page 35.
Set ringer volume, see page 26.
• You have dialling tone but the
telephone will not dial out.
You may be trying to use tone dialling
on a pulse dialling exchange.
You are connected to a PBX and are
not dialling the access code.
See page 41 to change to pulse
dialling.
Use the PBX access code.
See page 41 for more information
on switchboard use.
