Quartet 3100 User Guide ~ 6th Edition ~ 3rd September ’02 ~ 4388
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• Base unit does not ring but
lights show on base unit.
Telephone is not connected to the
telephone line.
The base ringer is set to off.
Line fault or faulty socket.
Plug the telephone into the telephone
socket.
Set the base ringer setting to a
higher volume, see page 23.
Try the telephone on another socket
or another line. If the telephone
works, contact BT on 151, or your
telephone network operator for
repairs to the line or socket.
• Callers are faint.
• Interference.
• Buzzing.
• Tinniness.
Handset and/or base telescopic
aerial not fully extended
You are moving out of range.
The base unit or the handset are
too close to electrical equipment or
metal obstructions.
Extend the aerials to obtain the best
signal available.
Move closer to the base unit.
Relocate the base unit or move
around with the handset until
reception improves.
• No Directory name and
number stored.
You may have entered a name and
not a number.
You need to save both a name and
number when storing an entry in
the directory, see page 16.
• Other telephone products
connected to your phoneline
intermittently emit short bursts
of ringing.
Some older products have a
sensitive tone caller/bell which
causes them to ring when your BT
Answer/1571 product is checking to
see if you have any messages.
Disconnect old products.
Telephone problems Possible cause Solution
• No CHARGING light on the
base unit.
Dirty contacts on base unit or
handset.
Base unit not connected to the
power supply.
Clean the contacts with a dry cloth.
Heavy soiling can be removed with
a pencil eraser.
Plug the power supply into the wall
socket and switch on, and ensure
the other end is connected into the
base unit.
HELPLINE
If you are still experiencing difficulties please call the Helpline on 0870 6058047.
