Edition 5 ~ 15.09.99
24
Help If you have any problems using Your Phone,
look here first for the most likely solutions
Your Phone does not receive
caller display messages.
In order to receive and display
messages, you must subscribe
to the BT Caller Display Service.
Call BT on Freefone 0800 800
150 to subscribe or for more
information about BT Select
Services.
No dialling tone. Telephone may not be
connected to the telephone line.
An extension phone may be off
the hook.
Check Your Phone is correctly
plugged into the telephone
socket.
Check that handsets of any
other extension phones are
replaced on the receiver.
Telephone problems Possible cause Solution
The phone does not ring. The ringer volume may be
switched to OFF.
You may have overloaded
your system by connecting too
many phones or devices to the
same line.
Set the ringer volume
accordingly.
See ‘How many phones can you
have?’ on page 25.
Need more help?
If you still experience problems with
your machine, call the Your Phone
Helpline on Lo-Call 0845 757 3464.
Ring tone Meaning Display shows
Standard ring: Brr Brr. Incoming call. Caller Display information.
Higher-pitched: Brr Brr. Caller’s name and/or number is
stored in the directory.
Caller’s name/number.
Single, long ring: Brrrrrrrr. Caller has dialled Call Sign
number.
Caller Display information.
Higher-pitched single,
long ring: Brrrrrrrr.
Caller has dialled Call Sign
number and their name and/or
number is stored in the
directory.
Caller’s name/number.
