TROUBLESHOOTING
Problem Cause Measure
Telephone
After pairing, car stereo
is not able to receive
and make calls.
Bluetooth
®
connection
is not established yet.
Normally it will take
several seconds to
establish the connection
after pairing.
Some phones will not
automatic connect after
pairing.
Car stereo is connected
to other device.
Use your phone to manually connect or enter
Telephone mode with Auto connection ON
(
Car stereo will try to reconnect
)
.
Power off and on the car stereo and perform
pairing again. Always make sure pairing
information on both device and main unit
have been deleted before starting a new
pairing activity.
If the problem persists, please consult you
nearest Clarion dealer for your phone
compatibility.
Disconnect the previous device and reconnect
current device.
Unable to reconnect to
car stereo using phone.
The device pairing
information may have
been deleted from the
unit.
Please make sure the device is still in the
device list of the unit and perform the above
measure.
Callers voice sounds
distorted or is
intermittent.
Volume is too loud
(
depends on the car
environment, speakers
and microphone
)
and
half-duplex mode is
automatically triggered.
Caller reports poor
voice quality at remote
end.
Try reducing the telephone volume level.
Use external rather than internal microphone.
Move external microphone closer to mouth.
Try reducing the telephone volume level.
Difficulties of pairing
and connecting with
phone during another
Bluetooth
®
operation
such as audio
streaming.
Due to excessive
Bluetooth
®
activity on
a low bandwidth link, it
may result hard to get
paired and connected.
Disconnect all devices. Try pairing with phone
first and connect A2DP device later.
There is no sound
output when incoming
call is answered.
Incoming call was
answered too quickly
before you hear the
ringing tone. This can
cause the audio not
properly transferred to
the main unit by some
phones.
Please use your phone to transfer the audio
back to the phone for the current ongoing call.
Kindly answer the call only when you hear a
ringing tone next time.
If the problem persists, please reconnect the
phone or create new pairing before the next
incoming call.
There is no sound
output during
conversation.
Bluetooth
®
communication link is
lost.
Please disconnect the phone and reconnect.
If the problem persists, please create new
pairing for both phone and main unit.
Unable to receive and
make call in SD mode
when another A2DP
device is connected.
Due to excessive
Bluetooth
®
activity on
a low bandwidth link.
Some A2DP devices still
stream data to the unit.
Disconnect the A2DP device and reconnect
mobile phone
(
HFP
)
. It is recommended to
connect and use one device at a time.
If the problem persists, please consult you
nearest Clarion dealer for your phone
compatibility.
