Bedienungsanleitung Concept VP4410 (Seite 41 von 49) (Deutsch, Englisch, Französisch, Italienisch, Spanisch, Polnisch)

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WARRANTY TERMS

Warranty

The manufacturer (or importer) is responsible for

ensuring the product complies with the requirements

of applicable legal regulations as well as those of

the relevant technical standards. Moreover, they are

responsible for ensuring the product has the properties

the manufacturer described in documents related to the

goods or those reasonably expected by the customer

with regard to the nature of the goods or based on

advertising produced by the manufacturer, and further

they are responsible for ensuring the product is ﬁt for the

purpose proposed by the manufacturer or that aproduct

of the same type is normally used for.

The quality warranty term is 24 months from product

takeover by the customer.

The warranty does not apply to wear and tear caused by

regular use. The customer shall not be entitled to any

warranty claims if, prior to taking the product over, they

knew the product contained a defect or if the defect is

attributable to the customer.

In terms of these warranty conditions, a defective battery

is considered a battery that is electronically inoperative

(i.e., does not communicate with the base unit, the

charging or discharging circuits are defective, etc.) or has

an internal short circuit.

Defects or changes in parameters caused by normal use

and wear (e.g. natural capacity decrease) are in no way

considered a defect in terms of warranty.

The battery is provided warranty service for a period

of 6 months. In terms of these warranty conditions, the

battery has the nature of a consumable, for more details

see „Consumables“.

Consumables

For consumables (batteries, etc.) we guarantee the

preservation of technical parameters for 6 months, in

case it was not damaged by improper use and its lifetime

has not expired.

EN The warranty speciﬁcally does not apply:

• if the product installation, operation and service

conditions stipulated in the product operating

manual have not been adhered to,

• to malfunctions caused due to mechanical, heat

or chemical damage, short circuit, over voltage or

incorrect installation,

• to malfunctions caused by an inexpert third-party

intervention,

• to malfunctions caused by natural disaster,

• to malfunctions caused by insuﬃcient or inappropriate

maintenance in violation of the operating manual,

including malfunctions caused by water and other

sediments,

• to changes in colour of the heating surface or to

scratching of the surface caused as a result of using

the products in an unusual manner,

• to appearance and functional changes caused by

exposure to sunlight, thermal radiation of water and

other sediments,

• if the service life of certain product parts expires, e.g.

for accumulators, bulbs, etc.

The warranty does not apply to any products and services

provided along with the product (gifts, promotional

articles, etc.).

Filing a complaint

A complaint against a product defect must be ﬁled as

soon as identiﬁed, yet no later than before the end of the

warranty term.

The customer must ﬁle a product complaint with the

dealer from which they have purchased the product,

or with any authorised service centre, a list of which is

included in the product package, or available at www.

my-concept.com.

While ﬁling a product complaint, the product must be

duly cleaned and securely packed so as to prevent any

damage during its transport to an authorised service

centre, where relevant, unless the product is delivered

in person.

The customer must submit proof of having concluded

a purchase contract for the product by producing the

receipt.

While ﬁling their complaint, the customer must indicate

the noted defect and identify the preferred complaint

application method.

Product data

Model:

Production number:

Date of purchase: Seal and signature of vendor:

Complaints processing

As long as the noted defect may be removed, the user

has the right to have the defect duly removed free of

charge on a timely basis.

If the noted defect is not removable, or if the customer

becomes entitled to replacement of the product or a part

thereof, yet the replacement is not possible, for example

due to the product having been sold out, the customer

has the right to return the product (withdrawal from the

contract).

The customer shall have the right to a new product

(replacement) or to replacement of a part of the product

even if the defect can be removed, provided they cannot

properly use the product due to repeated occurrence of

the defect or due to a high number of such defects. In

such a case, the customer also has the right to return the

product (by withdrawing from the contract).

If the product is not returned (the customer does

not withdraw from the contract), or if the customer

does not apply the right to a new defect-free product

(replacement), to replacement of a part thereof or to

repair of the product, they may request a reasonable

discount. The customer also has a right to a reasonable

discount if anew defect-free product cannot be supplied

to them, or if aproduct part cannot be replaced or the

product repaired unless the situation is remedied within

a reasonable time limit, or if remedying the situation

would create major discomfort on the part of the

customer.

The seller, authorised service centre or a staﬀ member

authorised by them must decide about each complaint

immediately or within three business days in complicated

cases. This term does not include a reasonable period

of time, depending on the type of product concerned,

required for the defect to be assessed by an expert.

A complaint, including defect removal, must be dealt

with without any undue delay, yet no later than within

30 calendar days of the complaint ﬁling date, unless the

seller and the customer agree on a later deadline.

On returning the product (withdrawing from the

contract) the customer must return any accessories and

documents supplied along with the product.

The customer does not have the right to keep the

defective parts and components of the product replaced

as part of a repair of the product.

This shall be without prejudice to any other rights the

customer may have in relation to the purchase of the

product.

Remark: Complaints against products damaged in

transport are governed by the carrier’s complaints

procedure.

Manufacturer

Jindřich Valenta - Concept

Vysokomýtská 1800, 565 01 Choceň

Czech Republic

tel.: +420 465 471 400

fax +420 465 473 304

Company ID No. 13216660

email: servis@my-concept.cz

www: www.my-concept.com

Concept VP4410 Seite 41

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