If all commands receive responses, the modem is operating properly.
Ensure that you are connected to the Internet —
Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it,
click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.
Scan the computer for spyware —
If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet,
your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to
scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.
Error Messages
Fill out the Diagnostics Checklist as you complete these checks. See Diagnostics Checklist.
If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
Auxiliary device failure —
The touch pad or external mouse may be faulty. For an external mouse, see Using the Keyboard and Mouse. Enable the Pointing Device option in the system
setup program. If the problem persists, contact Dell. See Contacting Dell.
Bad command or file name —
Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.
Cache disabled due to failure —
The primary cache internal to the microprocessor has failed. Contact Dell. See Contacting Dell.
CD drive controller failure —
The CD drive does not respond to commands from the computer. See Dell Support Utility.
Data error —
The hard drive cannot read the data. See Dell Support Utility.
Decreasing available memory —
One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See Memory.
Disk C: failed initialization —
The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics. See Dell Diagnostics.
Extended memory size has changed —
The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact
Dell. See Contacting Dell.
The file being copied is too large for the destination drive —
The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.
