9
LOO K I N G F O R B LOC K AG E S
• Sw it ch ‘O F F’ a nd u np lug b e fo re l oo ki ng f or b lo cka g es . Fa ilu re to d o so c ou ld
re sul t in p e rs on al in jur y.
• Lo ok f or b lo cka g es i n th e wan d, ai r w ay s an d cl ea ne r h ea d.
• To remov e th e b as e pl at e to a cc e ss a n ob s tr uc t io n, se e ‘ B as e pl at e –
disassembly/ reassembly .
• To look f or b lo cka g es in t h e air wa y be t w e en t he b al l an d th e cl ea ne r h ea d
you w ill n e e d to re mo ve t he c le an er h e ad: s ee ‘ B a se p la te – d is as se mb ly/
reassembly ’ .
• B ewa re of s h ar p ob je c t s wh e n ch ec ki ng f or b lo cka g es .
• Re f it al l pa r t s s ec ure ly b e fo re u sin g.
• Cle a rin g bl o cka ge s is n ot c ove re d by y our g u ara nt ee .
CL E A R I NG B LOC K AGE S – T HE R M A L C UT-OU T
• Th is ap pl ian c e is f it te d wi th a n au to ma ti ca lly r es e t ti ng t he r ma l cu t- ou t.
• La rg e it em s ma y bl o ck t he t oo ls or w an d in le t. If a ny p ar t b e co m es b lo cke d t he
app li an ce m ay o ve rh ea t an d au t om at ic all y cu t- ou t.
• Sw it ch ‘O F F’ a nd u np lug . L ea ve t o co ol d ow n fo r 1- 2 ho ur s be f ore c h ec ki ng
fi lt er s or f or b lo cka g es .
• Cle a r any b lo cka ge b e fo re r es t ar tin g.
• Cle a rin g bl o cka ge s is n ot c ove re d by y our g u ara nt ee .
B RUS H BA R – C L E A R I NG O B S TRU C TI O NS
• If y our b r us h ba r is o bs t ru c t ed, i t ma y sh ut o f f. I f th is h app e ns, y ou w ill n e e d to
rem ov e th e bl oc kag e.
• Sw it ch ‘O F F’ a nd u np lug b e fo re p ro ce e din g. F ail ure t o do s o co ul d re su lt in
personal in jury.
• B ewa re of s h ar p ob je c t s wh e n cle a rin g ob s t ru c ti on s.
• If y ou s ti ll ca nn ot c le ar t he o bs t r uc t io n, pl ea se f ol low t h e ins t r uc t io ns b el ow t o
rem ov e th e ba s e pla t e. T his g iv es m or e ac ce s s to t he o bs t ru c ti on . A lt er na ti ve ly,
co nt ac t a D y so n ex p er t on t he D y so n H el pli ne o r vi si t th e we bs it e. Cl e ar ing
br us h ba r ob s tr u c ti on s is no t co ver e d by yo ur g uar an te e.
BASE PL A TE – DISASSEM BL Y /RE ASSEM BL Y
• Sw it ch ‘O F F’ a nd u np lug b e fo re p ro ce e din g. F ail ure t o do s o co ul d re su lt in
personal in jury.
• Li e th e ap pli an ce o n it s f ron t.
• De ta ch t h e re d ‘C ’ cli p wh ich i s on t he c on ne c t io n be t w e en t he c le an e r he ad
and t h e ap pli an ce . It i s qui te f i rm, b ut d o no t pu ll it o f f ro u ghl y. Use a c on s ta nt,
fi rm p re s sur e.
• Pul l th e cl ea ne r h ea d a wa y fr om t he a pp lia nc e. U se a c on s ta nt, f ir m pre s su re.
• At e a ch e nd o f th e cl ea ne r h ea d ar e t wo l ev er s:
– sw in g th e m ou t at r ig ht a ngl e s
– th e ba se p la t e wil l dis e ng ag e
– lif t up th e to p e dg e, so i t rot at e s to t he u pr ig ht p os it ion
– lif t ou t.
• B ewa re of s h ar p ob je c t s wh e n cle a rin g ob s t ru c ti on s.
• To refi t th e b as e pl at e:
– fi t th e 3 lu gs o n th e lo we r e dg e of t he b as e p la te in to t he 3 s lo t s in th e b as e of
the cleaner head
– sw in g th e up p er e d ge of t h e ba se p la t e dow n; it w ill c lic k in to pl ac e.
• To secu re t he b as e p la te p us h bo th l ev er s ba ck i nt o po si ti on s o th ey a re f lus h
with the surface of the cleaner head.
• Re f it t he re d ‘C ‘cli p on to th e cl e an er h e ad. T h e fl at te r ed ge o f th e cl ip f it s
ag ain s t th e cl e an er h ea d. I t is e a si er t o sli de o ne l ug i nto i t s sl ot b ef o re th e ot h er.
• Li e th e ap pli an ce o n it s b ac k.
• At ta ch th e cl e an er h e ad by s li din g it o n to t he c on ne c t ion s o n th e low er f ro nt
pa r t of t h e ba ll. E ns ure t he e le c t ri ca l plu g o n th e cl ea ne r he a d f it s in to t he
t w in- b lo ck c onn e c ti on o n th e bo d y of t he a pp lia nc e, w hic h is di re c tl y ab ove t h e
air way. Pu sh f ir m ly: t h e cle a ne r he a d wi ll cli ck i nto p la c e.
B RUS H BA R – T RO UB L ES H OOTIN G
• If t he b r us h ba r ha s s to pp e d sp inn in g, fo llo w th e ins t r uc t io ns a bov e on c le ar in g
ob s tr uc t io ns . A lt er na t ive ly, con ta c t a D y so n ex p er t on th e D y so n H elp lin e o r vi sit
the website.
• To watc h a sh or t onli ne v id e o vis it :
UK – ww w .dyson.co .u k/ DC40br ushbarmaintenance
ROI – ww w .dyson.i e/DC40 brushbarmaintenance
DISPOSAL INFOR M AT ION
D ys on p ro du c t s are m ad e f rom h ig h gra de r ec ycl abl e m at er ia ls . Pl ea se d is po s e
of th is p ro du c t re sp on si bl y an d re c yc le w he re p os s ibl e.
GUA R A N TE E T E R M S & CON D IT IO NS
D YSON C US TOME R C A R E
TH A N K YOU F O R C H OO S I NG TO B U Y A DYS O N A PP L I A N CE
Af te r re gis t er in g yo ur f re e 5ye a r gu ara nt e e, you r D ys o n app li an ce w ill b e
cov ere d f or p ar ts a nd l ab ou r fo r 5ye ar s f rom t h e da te o f pu rch as e, su bj e c t to
th e te rm s of t he g ua ra nt ee .
If y ou h av e any q ue s ti on s ab ou t yo ur D y s on ap pl ia nc e, cal l th e D y so n He lp lin e
wi th y our s e ri al nu mb e r an d de ta ils o f wh e re/ wh e n you b o ug ht t he a pp lia nc e.
Mo s t qu e s tio ns c an b e s ol ve d ove r th e p ho ne by o n e of ou r tr ain e d D ys on
Helpline staf f.
Alternatively, visit ww w.dyson.co .uk/ suppor t (UK) or ww w .dyson.ie/ suppor t (ROI)
fo r onl in e he lp, ge n era l ti ps a nd u se f ul in fo rm a tio n ab ou t D y so n.
If y our D y s on a pp lia nc e ne e ds a s e r v ic e, ca ll th e D y so n He lp lin e so w e ca n
dis cu ss t he a va ila bl e op ti on s. I f yo ur D y so n ap pl ian c e is un d er g ua ran te e, an d
th e re pa ir is c ove re d, it w ill b e r ep air e d at n o co s t.
Y ou r se ri al nu mb e r ca n be f ou nd o n yo ur r at in g pla t e wh ich i s b eh ind t he
cle a rbin .
PLE AS E R EG I S TE R A S A DYSON AP PLI A N C E OWN E R
To help u s en su re yo u re ce iv e pro mp t an d e f f ic ie nt s er vic e, pl e as e re gi s te r as a
D ys on a pp lia nc e ow n er. The re a re th re e wa y s to d o thi s:
• On lin e at w w w.dy so n.c o.uk /regi s te r (U K ) o r w w w.dys on .ie /regi s te r (R O I)
• T elephone the Dyson Helpline .
• Co mpl e te t he e nc lo se d f or m an d po s t it t o us .
Th is w ill co nf i rm o wn er s hip o f you r D y so n ap pli an ce i n th e eve nt o f an i ns ura nc e
los s, a nd e na bl e us t o co nt ac t y ou i f ne c es sa r y.
LI MI TE D 5 Y E A R GUA R A N TE E
TE R MS A N D C ON D I T IO N S O F TH E DYS O N 5 Y E A R L I M IT E D G UA R A N T EE
WHA T IS C O VERED
• Th e re pa ir o r re pla c em en t of y ou r D ys on a pp lia nc e (a t D ys on’s disc re ti on) if i t
is fo un d to b e d ef e c ti ve d ue t o fa ul t y m at er ia ls, wo r km an sh ip or f u nc t io n wi th in
5 ye ar s of p urc ha se o r d eli ve r y ( if an y pa r t i s no lo n ge r av ail ab le o r ou t of
ma nu fa c tu re D y so n w ill re p la ce i t wi th a f un c t ion al r ep la ce m en t pa r t).
• Wh e re th is m ac hin e is s ol d ou t si de o f th e EU, t his g ua ra nt ee w ill o nl y b e vali d if
th e ma ch ine i s us e d in th e c oun tr y in w hic h it w as s ol d.
• Wh e re th e m ac hin e is s ol d wi th in t he E U, thi s gu ara nt e e wi ll on ly b e va lid ( i) if
th e ma ch ine i s us e d in th e c oun tr y in w hic h it w as s ol d or ( ii), if t he m a chi ne i s
us ed i n Au s tr ia, B e lg ium, F ran ce, G e r ma ny, Irel an d, It al y, Net he rl an ds, S p ai n
or t he U ni te d K in gd om a nd t he s am e mo d el a s th is m ac hin e is s ol d at t he s am e
vol ta ge r at in g in t he re le va nt c ou nt r y.
WH AT IS NOT COVE R E D
D ys on d oe s n ot g uar an te e t he r ep air o r re pl ac e me nt o f a pro d uc t a s a re su lt of :
• Ac ci de nt al d am ag e, f aul t s ca us ed b y ne gl ig en t us e or c ar e, mis us e, ne gl e c t,
car el e ss o pe ra ti on o r ha nd lin g of t he a pp lia nc e w hic h is n ot in a cc or da nc e wi th
th e D ys on O p er at in g M an ual .
• Us e of t he a pp lia nc e fo r an y t hin g ot he r th an n or m al d om es t ic h ou se ho ld
purposes.
• Us e of p ar ts n ot a ss e mb le d or i ns t all ed o f ac co rd an ce w it h th e in s tr u c tio ns o f
Dy son.
• Us e of p ar ts a nd a cc es s or ie s w hic h are n ot g e nui ne D y so n co mp o ne nt s .
• Fau lt y ins t all at io n (ex ce pt w he re i ns t all e d by D y so n).
• Re pa ir s or al t era t ion s ca rr ie d o ut b y pa r t ie s ot he r th an D y s on o r it s au t ho ri se d
agents.
• Bl oc kag e s – pl ea s e re fe r to t he D y s on O p era t ing M a nu al f or d et ai ls of h ow t o
lo ok f or a nd cl e ar b lo cka ge s .
• No rm al w e ar an d te a r (e.g. f us e, br u sh b ar, etc).
• If y ou ar e in an y do ub t as t o wh at i s co ver e d by yo ur g uar an te e, p le as e co nt ac t
Dy son.
SUM M A RY OF COV E R
• Th e gu ar ant e e b ec om e s ef fe c ti ve a t th e da t e of p urc ha se (o r th e da t e of d eli ve r y
if th is i s la te r).
• Y ou m us t p rov id e pro of o f (b ot h th e or ig ina l an d any s ub s eq ue nt ) de liv er y/
pur ch as e b ef or e any w or k ca n be c ar r ie d ou t on y ou r D ys on a pp li an ce. W i th ou t
thi s pro of, an y wor k c ar ri ed o ut w il l be c ha rg ea bl e. Ke e p yo ur re c ei pt o r
delivery note.
• Al l wo rk w ill b e ca r ri ed o ut b y D ys on o r it s a ut ho ri se d a ge nt s .
• An y pa r t s w hic h ar e re pl ac ed w il l be c om e th e pro p er t y of D y so n.
• Th e re pa ir o r re pla c em en t of y ou r D ys on a pp lia nc e un d er g ua ran te e w ill n ot
ex t e nd t he p e rio d o f gu ara nt e e.
• Th e gu ar ant e e pr ovi de s b en e fi t s wh ic h are a dd it io nal t o an d do n ot a f f e c t yo ur
st a tu to r y r ig ht s as a c on su m er.
A BO UT YOUR PR I V ACY
• Y ou r inf or m at ion w il l be h el d by D y s on L imi te d an d it s a ge n ts f or p ro mo tio n al,
ma rke ti ng a nd s er vi cin g pu rp os e s.
• If y our p e rs on al d e ta ils c ha ng e, if yo u ch an ge y ou r min d ab o ut a ny of y ou r
ma rke ti ng p re fe re nc e s or i f you h a ve an y qu er ie s ab o ut h ow we u s e you r
information, please contact Dyson Limited.
• For m or e in fo rm at io n on h ow w e pro te c t yo ur p ri va c y, ple as e se e o ur p ri va c y
po lic y o n th e D y so n we bs it e.
D Y SON CONT ACT DET A ILS
UK:
Website : ww w.dyson.co .uk/ suppor t
D ys on H e lpl in e: UK :0 8 0 029 8029 8
Open Monday-Fri day 8am-8pm
Saturday a nd Sunday 8am-6pm
7 da ys a w e ek .
Email : askdyson@dyson.co .uk
Ad dr es s: D y so n Li mit e d, Tetb ur y Hill, M al me s bu r y, Wil ts hi re S N1 60R P E ng la nd.
ROI:
Website: w w w. dyson.ie/support
D ys on H e lpl in e: RO I:014 757 109
Open Monday-Fri day 8am-8pm
Saturday a nd Sunday 8am-6pm
7 da ys a w e ek .
Email : askdyson@dyson.co .uk
Ad dr es s: U nit 10, Gr an ts L a ne, G re e no gu e B us in es s Par k , Ra th co ol e, D ub lin 24.
PRODUCT INFORM A TION
Pl ea se n ot e: S ma ll d et ail s ma y va r y f ro m th os e sh ow n.