Faxes Are Sent at the Wrong Size
❏ Before you send an A3 size document, ask the recipient if the recipient's machine supports A3 size. If you see
OK (Reduced Size) in the fax transmission report, the recipient's fax machine does not support A3 size.
❏ When sending a fax using the scanner glass, place the original correctly aligning its corner with the origin mark.
Select your original size on the control panel.
❏ Clean the scanner glass and the document cover. If there is dust or stains on the glass, the scanning area may
extend to include the dust or stains, resulting in the wrong scanning position or small images.
Related Information
& “Fax Settings” on page 136
& “Placing Originals” on page 37
& “Cleaning the Scanner Glass” on page 179
Received Fax Quality Is Poor
❏ Enable the ECM setting on the control panel.
❏ Contact the sender and ask them to send using a higher quality mode.
❏ Reprint the received fax. Select Log from Job/Status to reprint the fax.
Related Information
& “Checking the Fax Job History” on page 146
Cannot Receive A3 Size Faxes
❏ Check that the paper size setting of the paper source that contains A3 paper has been set to A3, and that the
paper source is set for use with the fax feature. Select Settings > General Settings >Printer Settings > Paper
Source Settings > Auto Select Settings > Fax, and then check the enabled paper source(s).
❏ Check that A3 is selected in Receiving Paper Size. Select Settings > General Settings >Fax Settings > Basic
Settings > Receiving Paper Size, and then check that A3 is selected.
Received Faxes Are Not Printed
❏ If an error has occurred on the printer, such as a paper jam, the printer cannot print received faxes. Check the
printer.
❏ If the printer has been set to save received faxes in the inbox or the condential box, the received faxes are not
automatically printed. Check the Receive Settings.
Related Information
& “Checking the Printer Status” on page 189
& “Removing Jammed Paper” on page 196
User's Guide
Solving Problems
223
