97 FAULTS
General
In case of faults phone the service
department. See the guarantee certificate or
consult the internet site www.hps.nl.
If you notice a crack on the cooking
surface (no matter how little), switch
off the appliance immediately. Remove the
plug from the socket or set the switch of the
power supply cable (in the case of a fixed
connection) to zero or turn off the fuse
switch(es) in the meter cupboard.
Phone the service department.
This appliance should only be connected up
by a registered electrical installer!
The electrical connection must comply with
national and local regulations.
Damage caused by incorrect connection,
incorrect use or incorrect building in is not
covered by the guarantee.
96
FAULTS
Table
If the appliance does not work properly, this does not always mean that it is defective. Try to
deal with the problem yourself first by checking the points mentioned below:
Fault Probable cause Solution
After the appliance has been
electrified, text appears in the
displays.
Normal operation. NOTHING: see chapter “building in“
in the installation part of this manual.
After the appliance has been
switched on, the fuse in the meter
cupboard blows.
Appliance incorrectly connected. Check the electrical installation.
Only one side of the hob works or if
the appliance generates continuous
beep.
The hob does not work and the lights
are not on.
Appliance incorrectly connected.
The appliance has been connected
incorrectly or the mains voltage is
not right.
Check the electrical installation.
Check the electrical installation
(main fuse(s) or the connection).
The fan keeps on running after the
appliance has been switched off.
The electronic circuits inside the
hob are being cooled.
This is normal.
The appliance suddenly stops during
use. You hear a double beep every
2 seconds and in the display a dash
appears.
The time programmed has expired,
something has boiled over or an
object is hindering the controls.
Press the + or - button of the timer
and the beep will stop. Clean the
control panel or remove the object
and continue cooking.
A series of dashes appear. Overheating of the electronics in the
hob.
Let the appliance cool down and
check the installation instructions
for correct installation.
The appliance does not work. In the
display another message appears.
Malfunctioning of the electronics. Contact the service department.
After the zone has been switched
on, the zone displays continue to
flash.
Unsuitable pans, pan smaller than 12
cm or no pan on the cooking zone.
See chapter
“Comfortable cooking”.
While cooking, you hear a rattling
noise in the base of the pan.
The noise is due to the high power of
the cooking zone having an effect on
the base of the pan.
This is normal for some pans on
higher settings. It is harmless for the
induction hob.
When you use the hob the first time,
you notice that it smells 'new'.
This is caused by the appliance's
finish heating up. It is perfectly
normal.
The odour will disappear of its own
accord as a result of ventilation.
You hear a ticking sound in your hob. This is caused by the appliance
switching over from the rear cooking
zone to the front one and back again
or if you choose a low setting.
This is normal.
