Bedienungsanleitung Eufy RoboVac G10 (Seite 23 von 24) (Englisch)

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Voice Prompt Cause and Solution

Error S1: Battery Error

- Open the battery compartment and check whether

the battery is connected and restart the device

- Battery Temperature may be too high or low; wait

until the battery falls to normal temperatures before

usage (0 °C ~ 40 °C / 32 °F to 104 °F)

- If the issue persists, contact customer support for

help

Error S2: Wheel Module

Error

- Check whether the wheels are stuck or dust is

trapped inside before restarting the device

- If the issue persists, contact customer support for

help

Error S3: Side Brush Error

- Check whether the side brush is stuck in an unknown

object before restarting the device

- If the issue persists, contact customer support for

help

Error S4: Suction Fan Error

- Check whether the fan blades are stuck in an

unknown object before restarting the device

- Clean the dust bin and filter before restarting the

device

- If the issue persists, contact customer support for

help

Error 4 is not mentioned as it does not apply to this model.

Wi-Fi Connection

Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following

requirements.

Wi-Fi Setup Requirements

• RoboVac:

- RoboVac is fully charged and the main power switch on the bottom of RoboVac is

turned on.

- Wi-Fi status light slowly flashes blue.

• Wi-Fi Network:

- Use the correct password for your network.

- Do not use a VPN (Virtual Private Network) or Proxy Server.

- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.

- You are using a 2.4GHz router or a dual-band router that is configured to support a

2.4GHz frequency band. RoboVac does not support 5GHz frequency band.

- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz

mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back

once your setup is complete.

- When connecting to a hidden network, make sure you enter the correct network

name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.

- When using a network extender/repeater, make sure the network name (SSID)

and password are the same as your primary network.

- The firewall and port settings of your Wi-Fi router allow RoboVac to connect with

the Eufy servers.

Network Security Requirement

- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.

Wi-Fi Channels

- The FCC requires that all wireless devices in the United States operate on the 1-11

wireless spectrum channels.

- Some countries outside North America can use spectrum channels higher than

channel 11. Refer to your local regulatory agency to determine which channels are

accessible.

- A future software release will support access to channels above 11 for users

outside North America. Until then, use channels 1-11.

If you cannot control RoboVac with your smartphone, try the solutions below to solve

the problem. If the problem persists, contact the Eufy service center for help.

Wi-Fi Status

Light Cause Solutions

Solid blue

RoboVac has connected

to your router, but

cannot access the

Internet.

• Check if your router is connected to the

Internet.

• Check with your Internet provider to

see if there is any Internet connection

problem.

Rapidly

flashing blue

RoboVac cannot

connect to your

wireless router.

• Check if you have modified your network

name and password.

• Reset Wi-Fi connection if necessary.

Refer to the “Use Your RoboVac with

the EufyHome App > Restore Factory

Settings” section in this manual.

Slowly

flashing blue

Wi-Fi connection is

reset or has not been

set up before.

• Set up Wi-Fi connection with RoboVac.

Refer to the “Use Your RoboVac with

the EufyHome App” section in this

manual.

• Reset Wi-Fi connection if necessary.

Refer to the “Use Your RoboVac with

the EufyHome App > Restore Factory

Settings” section in this manual.

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