Bedienungsanleitung Eufy RoboVac X8 - T2262 (Seite 18 von 160) (Deutsch, Englisch, Holländisch, Französisch, Italienisch, Spanisch, Türkisch)

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Troubleshooting

The solutions below are for general questions. If your problem persists, visit www.

eufylife.com, go to EufyHome app, or contact support@eufylife.com for help.

Problems Solutions

RoboVac suddenly

produces a loud noise.

• Adjust the suction power level in the EufyHome app.

• Check if the rolling brush, filter, dust collector or suction

inlet is stuck.

• Make sure the filter and the brush guard have been

properly installed.

The map is lost or

rebuilt even after a

floor plan is created.

• If the position of RoboVac / Charging Base is adjusted

or the surroundings are changed, RoboVac will try to

relocalize and remap to match the surroundings.

• Place RoboVac back to the Charging Base and start a new

cleaning session.

RoboVac cannot be

activated.

• Make sure RoboVac is connected to a power source.

• Make sure the battery is fully charged.

• Press and hold the button for 3 seconds to turn on

RoboVac.

RoboVac suddenly

stops working.

• Check if RoboVac is trapped or stuck on an obstacle.

• Check if the battery level is too low.

• Check if RoboVac has alerted you with any voice prompts

or LED indicators. Refer to the “Voice Alert” section in

this manual.

• If you still have trouble, turn off RoboVac, wait for 3

seconds, and then turn it back on.

You cannot schedule

cleanings.

• Make sure RoboVac is turned on.

• You can set the time of day and scheduled cleaning time

via the EufyHome app.

• Make sure the scheduled time has been set correctly.

• Check if RoboVac’s power is too low to start cleaning.

• RoboVac will not start a scheduled cleaning while already

performing a cleaning task.

Problems Solutions

Suction power is weak.

• Check if any obstructions are blocking the suction inlet.

• Empty the dust collector.

• Clean the filter with water.

• Select the max suction power level in the EufyHome app.

• Check if the filter is wet due to water or other liquid on

the floor. Air-dry the filter completely before use.

RoboVac cannot be

charged.

• Check if the LED indicator on the Charging Base lights

up (when RoboVac is not on the Charging Base). If not,

reconnect the adapter with the Charging Base and try a

new power outlet. If the problem still persists, contact the

eufy service center to repair or replace the Charging Base.

• Dust off the charging contact pins with a dry cloth.

RoboVac cannot return

to the Charging Base.

• Remove objects within 3 ft/1 m to the left and right side

and within 6 ft/2 m of the front of the Charging Base.

• Make sure RoboVac started cleaning from the Charging

Base and has not been moved during cleaning.

• Clean the charging contact pins.

The rolling brush does

not rotate.

• Clean the rolling brush. Remove the hair wrapped around

the rolling brush or entangled in the two ends of the

brush.

• Check if the rolling brush and brush guard have been

installed properly.

RoboVac’s movements

or travel path are

abnormal.

• Check if there is any relevant voice prompt. Follow the

voice prompt to solve the problem.

• Clean the sensors carefully with a dry cloth.

• Restart RoboVac by turning RoboVac off and on.

RoboVac cannot

connect to a Wi-Fi

network.

• Make sure your Wi-Fi router supports the 2.4GHz and

802.11b/g/n bands; the 5GHz band is not supported.

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Eufy RoboVac X8 - T2262 Seite 18

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