Bedienungsanleitung Eufy T2118 - RoboVac 30C (Seite 16 von 18) (Englisch)

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Troubleshooting

Problems Solutions

RoboVac cannot be

activated.

•Make sure the main power switch is in the ON position.

•Make sure the battery is fully charged.

•Replace the batteries (2 AAA) in the remote control.

•Make sure the remote control is within range (16 ft/5 m) of

RoboVac.

•If you still have trouble, turn o the main power switch and

then turn it back on.

The remote control

does not work.

•Replace the batteries in the remote control.

•Make sure RoboVac is turned on and fully charged.

RoboVac stops

working suddenly.

•Check if RoboVac is trapped or stuck on an obstacle.

•Check if the battery level is too low.

•If you still have trouble, turn o the main power switch, wait

for 2 seconds, and then turn it back on.

You cannot schedule

cleanings.

•Make sure the main power switch on the bottom of RoboVac

is turned on.

•You can set the time of day and scheduled cleaning time via

the EufyHome app.

•Make sure the scheduled time has been set correctly.

•Check if RoboVac’s power is too low to start cleaning.

•Cleaning schedules are erased when RoboVac is powered o.

If RoboVac is powered on without Internet access, cleaning

schedules will not synchronize and must be reset via the app.

Suction power is

weak.

•Check if any obstructions are blocking the suction inlet.

•Empty the dust collector.

•Clean the ﬁlters with a vacuum cleaner or a cleaning brush.

•Check if the ﬁlters are wet due to water or other liquid on the

ﬂoor. Air-dry the ﬁlters completely before use.

RoboVac cannot be

charged.

•Check if the indicator on the Charging Base lights up. If

not, contact the eufy service center to repair or replace the

Charging Base.

•Dust o the charging contact pins with a dry cloth.

•Check if you can hear a beep when RoboVac is docked onto

the Charging Base. If not, contact the eufy service center to

repair or replace the Charging Base.

RoboVac cannot

return to the

Charging Base

•Remove objects within 3 ft/1 m to the left and right side and

within 6 ft/2 m of the front of the Charging Base.

•When RoboVac is in the vicinity of the Charging Base, it will

return more quickly. However, if the Charging Base is located

far away, RoboVac will need more time to return. Please be

patient as it works its way back.

•Clean the charging contact pins.

Problems Solutions

The rolling brush

does not rotate.

•Clean the rolling brush.

•Check if the rolling brush and brush guard have been installed

properly.

RoboVac’s

movements or travel

path are abnormal.

•Clean the sensors carefully with a dry cloth.

•Restart RoboVac by turning the power switch o and on.

RoboVac cannot

connect to a Wi-Fi

network.

•Make sure your Wi-Fi router supports the 2.4GHz and

802.11b/g/n bands; the 5GHz band is not supported. For

details, refer to the “Troubleshooting > Wi-Fi connection”

section in this manual.

You cannot control

RoboVac with

Amazon Alexa.

•Check if there are any Internet connection problems.

•Check whether you have installed the Amazon Alexa app

onto your smart device and enabled “EufyHome - RoboVac”

Skill in the Amazon Alexa app. For details, refer to the “Use

Your RoboVac with Amazon Alexa / the Google Assistant”

section in this manual.

•Make sure you have an EufyHome account.

•Make sure you are using correct Alexa voice-commands.

•The “EufyHome - RoboVac” Skill for Alexa is currently only

available in English.

You cannot control

RoboVac with the

Google Assistant.

•Check if there are any Internet connection problems.

•Check if you have installed the Google Home app onto your

smart device and initiated the “EufyHome” action in the

Google Home app. For details, refer to the “Use Your RoboVac

with Amazon Alexa / the Google Assistant” section in this

manual.

•Check if you are using the proper commands when talking to

the Google Assistant. When making your request, ﬁrst say the

wake words “Ok Google”.

•Repeat your question. Speak clearly to the Google Assistant.

Error Tones

When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator

on RoboVac will be solid or flashing.

Flashing red indicator light

Error Tone Cause Solution

One beep

•RoboVac is stuck and one of the

wheels is not making contact with

the ﬂoor (hanging in mid-air).

•RoboVac may be in an extremely

large room and the bumper is not

registering obstacles.

Restart cleaning in a new location.

Two beeps RoboVac’s bumper is stuck.

Tap RoboVac’s bumper several times

to dislodge any debris that may be

trapped underneath.

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