Bedienungsanleitung Eufy T2118 - RoboVac 30C (Seite 17 von 18) (Englisch)

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Error Tone Cause Solution

Three beeps

•RoboVac’s drop sensors are dirty.

•RoboVac is stuck on the ledge of a

staircase and cannot reverse.

•Clean the drop sensors gently

with a dry cloth.

•Place RoboVac in a new location.

•Use a physical barrier to block o

the problem area.

Four beeps RoboVac’s power level is too low.

Manually charge RoboVac for at least

5 hours.

Solid red indicator light

Error Tone Cause Solution

One beep

RoboVac’s left/right wheel is

stuck.

Turn o RoboVac and remove any hair or

debris from the left/right wheel.

Two beeps RoboVac’s side brush is stuck.

Turn o RoboVac and remove any hair or

debris from the side brush.

Three beeps RoboVac’s suction fan is stuck.

•Turn o RoboVac, then remove and

empty the dust collector.

•Make sure the suction inlet is not

blocked by any hair or debris.

Four beeps RoboVac’s rolling brush is stuck.

Turn o RoboVac and remove any hair or

debris from the rolling brush.

Wi-Fi Connection

Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following

requirements.

Wi-Fi Setup Requirements

• RoboVac:

- RoboVac is fully charged and the main power switch on the bottom of RoboVac is

turned on.

- Wi-Fi status light slowly flashes blue.

• Wi-Fi Network:

- Use the correct password for your network.

- Do not use a VPN (Virtual Private Network) or Proxy Server.

- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.

- You are using a 2.4GHz router or a dual-band router that is configured to support a

2.4GHz frequency band. RoboVac does not support 5GHz frequency band.

- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz

mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back

once your setup is complete.

- When connecting to a hidden network, make sure you enter the correct network

name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.

- When using a network extender/repeater, make sure the network name (SSID) and

password are the same as your primary network.

- The firewall and port settings of your Wi-Fi router allow RoboVac to connect with

the Eufy servers.

Network Security Requirement

- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.

- WEP EAP (Enterprise Authentication Protocol) is not supported.

Wi-Fi Channels

- The FCC requires that all wireless devices in the United States operate on the 1-11

wireless spectrum channels.

- Some countries outside North America can use spectrum channels higher than

channel 11. Refer to your local regulatory agency to determine which channels are

accessible.

- A future software release will support access to channels above 11 for users outside

North America. Until then, use channels 1-11.

If you cannot control RoboVac with your smartphone, try the solutions below to solve the

problem. If the problem persists, contact the eufy service center for help.

Wi-Fi Status

Light

Cause Solutions

Solid blue RoboVac has connected

to your router, but cannot

access the Internet.

• Check if your router is connected to the

Internet.

• Check with your Internet provider to

see if there is any Internet connection

problem.

Rapidly flashing

blue

RoboVac cannot connect

to your wireless router.

• Check if you have modified your

network name and password.

• Reset Wi-Fi connection if necessary.

Refer to the “Use Your RoboVac with

the EufyHome App > Reset the Wi-Fi

connection” section in this manual.

Slowly flashing

blue

Wi-Fi connection is reset

or has not been set up

before.

• Set up Wi-Fi connection with RoboVac.

Refer to the “Use Your RoboVac with

the EufyHome App” section in this

manual.

• Reset Wi-Fi connection if necessary.

Refer to the “Use Your RoboVac with

the EufyHome App > Reset the Wi-Fi

connection” section in this manual.

Off

• RoboVac is turned off.

• RoboVac’s power level

is low.

• RoboVac is in Sleep

mode.

• Charge RoboVac by attaching it to

the Charging Base. Make sure the

main power switch on the bottom of

RoboVac is turned on.

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