Bedienungsanleitung Eufy T2151 - RoboVac G10 Hybrid (Seite 22 von 24) (Englisch)

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Problems Solutions

You cannot control

RoboVac with the

Google Assistant.

• Check if there are any Internet connection problems.

• Check if you have installed the Google Home app onto

your smart device and initiated the “EufyHome” action

in the Google Home app. For details, refer to the “Smart

Integrations” page in the EufyHome App.

• Check if you are using the proper commands when

talking to the Google Assistant. When making your

request, first say the wake words “Ok Google”.

• Repeat your question. Speak clearly to the Google

Assistant.

Voice Alert

When an error or issue occurs, the red indicator on RoboVac will flash and you will

hear a specific voice prompt. Follow the voice prompt to solve the problem.

Voice Prompt Cause and Solution

Error 1: Front Bumper Stuck

Front bumper is stuck. Tap it repeatedly to remove any

dust;

if not, then move the device to a new position and try

again.

Error 2: Wheel Stuck

Wheel may be stuck or trapped. Clear any obstacles

in the surrounding area and check the wheel for any

trapped dust. Move the device to a new position and

try again.

Error 3: Side Brush Stuck Side brush may be stuck. Please clean it and try again.

Error 5: Device Stuck or

Trapped

Device is trapped. Clear any obstacles in the

surrounding area and try again.

Error 6: Device Stuck or

Trapped

Device may be suspended in air. Move it to a new

position close to the original position and try again. If

the device is still unable to start, clean the edge sensor

and try again.

Error 7: Wheel Stuck

Hanging

Wheels may be suspended in air. Move the device to

a flat surface and a new position close to the original

position then try again.

Error 8: Low Battery,

Shutting Down

Low Battery; system will shut down. Charge the device

and try again.

Voice Prompt Cause and Solution

Error S1: Battery Error

- Open the battery compartment and check whether

the battery is connected and restart the device

- Battery Temperature may be too high or low; wait

until the battery falls to normal temperatures before

usage (0 °C ~ 40 °C / 32 °F to 104 °F)

- If the issue persists, contact customer support for

help

Error S2: Wheel Module

Error

- Check whether the wheels are stuck or dust is

trapped inside before restarting the device

- If the issue persists, contact customer support for

help

Error S3: Side Brush Error

- Check whether the side brush is stuck in an unknown

object before restarting the device

- If the issue persists, contact customer support for

help

Error S4: Suction Fan Error

- Check whether the fan blades are stuck in an

unknown object before restarting the device

- Clean the dust bin and filter before restarting the

device

- If the issue persists, contact customer support for

help

Error 4 is not mentioned as it does not apply to this model.

Wi-Fi Connection

Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following

requirements.

Wi-Fi Setup Requirements

• RoboVac:

- RoboVac is fully charged and the main power switch on the bottom of RoboVac is

turned on.

- Wi-Fi status light slowly flashes blue.

• Wi-Fi Network:

- Use the correct password for your network.

- Do not use a VPN (Virtual Private Network) or Proxy Server.

- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.

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