The following are
excluded:
Normal wear and tear,
deliberate or negligent
damage, damage that was
caused by a failure to comply
with the user manual,
improper assembly and/or
installation or connection of
the appliance to the wrong
mains voltage, damage due
to chemical and/or electro
thermal effects or other
abnormal environmental
conditions, glass, varnish or
enamel damage, variations in
colour and defective light
bulbs. Likewise, defects on
the appliance are excluded if
they are to be attributed to
damage in transit. We do not
render any services if any
work has been performed on
the GUTFELS appliance by
unauthorized persons or if
parts from a third party were
used without our specific
written permission. This
restriction shall not apply to
error-free work that was
performed by a qualified
professional within our
organization to adapt the
appliance to the technical
safety provisions of another
EU country.
Area of application
Our warranty applies to
appliances that were
purchased in an EU country
and that are in operation in
the Federal Republic of
Germany or Austria.
For appliances that were
purchased in an EU country
and that were brought to a
different EU country, services
will be rendered in
accordance with the warranty
conditions that are customary
in that country in each case.
There is only an obligation to
perform under the warranty if
the appliance complies with
the technical provisions of the
country where the claim
under the warranty is being
asserted.
The following shall apply to
repair orders outside of the
warranty period:
If an appliance is repaired,
the repair bills will be due
immediately and must be paid
without any deduction.
If an appliance is checked and/or
a repair that was started has not
been completed, lump sums will
be charged for travel expenses
and the work which has been
carried out. Advice from our
customer service centre is free of
charge.
