Display Options
If you switch on this feature, a confirmation
message appears in the display.
If you switch off this feature, a dialog will
appear in the display, which allows you to
set a voice reminder.
Off with voice reminder provides a display
and voice reminder when your cell phone
connects and your vehicle starts.
Off without voice reminder provides a
display reminder only without a voice
reminder when your cell phone connects.
To make sure that Emergency Assistance
works correctly:
• The system must have power and be
working correctly at the time of the
crash and during feature activation and
use.
• You must switch on the feature before
a crash.
• You must have a cell phone connected
to the system.
• In certain countries, it may be
necessary to have a valid and
registered SIM card with credit in order
to place and maintain an emergency
call.
• A connected cell phone must have the
ability to make and maintain an
outgoing call at the time of the crash.
• A connected cell phone must have
adequate network coverage, battery
power and signal strength.
• Your vehicle must have battery power.
Note: This feature only works in a European
country or region where SYNC Emergency
Assistance can call the local emergency
services. Visit the regional Ford website for
details.
In the Event of a Crash
Note: Not every crash deploys an airbag or
triggers the fuel pump shut off (which may
turn on Emergency Assistance). However,
if Emergency Assistance is triggered the
system tries to contact the emergency
services. If a connected cell phone sustains
damage or loses connection to the system,
it searches for and tries to connect to any
available previously paired cell phone. The
system attempts to dial 112.
Before making a call:
• If you do not cancel the call and SYNC
makes a successful call, an
introductory message plays for the
emergency operator. After this
message, there is hands-free
communication between your vehicle's
occupants and the operator.
• The system provides a short window
of time (approximately 10 seconds) to
cancel the call. If you do not cancel the
call, the system attempts to dial 112.
• The system plays a message letting
you know when it attempts to make an
emergency call. You can cancel the call
by selecting the relevant function
button or by pressing the end call
button on the steering wheel.
During a call:
• Emergency Assistance uses your
vehicle GPS or cellular network
information when available to
determine the most appropriate
language to use. It alerts the
emergency operator of the crash and
delivers the introductory message. This
may include your vehicle GPS
coordinates.
• The language the system uses to
interact with the occupants of your
vehicle may differ from the language
used to deliver information to the
emergency operator.
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B-MAX (CB2) Vehicles Built From: 10-03-2014 Vehicles Built Up To: 03-05-2015, CG3573en enGBR, Edition date: 02/2014, Third Printing
SYNC™
