• After the delivery of the introductory
message the voice line opens so that
you can speak hands-free with the
emergency operator.
• When the line is connected, you must
be prepared to provide your name,
phone number and location
information immediately.
Note: While the system provides
information to the emergency operator, the
system plays a message letting you know
it is sending important information. It then
lets you know when the line is open to start
hands-free communication.
Note: During an Emergency Assistance call,
an emergency priority screen appears which
contains vehicle GPS coordinates when
available.
Note: It is possible that GPS location
information is not available at the time of
the crash; in this case, Emergency
Assistance will still attempt to place an
emergency call.
Note: It is possible that the emergency
services will not receive the GPS
coordinates; in this case, hands-free
communication with an emergency operator
is available.
Note: The emergency operator may also
receive information from the cellular
network such as cell phone number, cell
phone location and cell phone carrier name
independent from SYNC Emergency
Assistance.
Emergency Assistance may not work if:
• Your cell phone or Emergency
Assistance hardware sustains damage
in the crash.
• The vehicle battery or the system has
no power.
• A crash ejects your cell phone from
your vehicle.
• You do not have a valid and registered
SIM card with credit in your cell phone.
• You are in a European country or region
where the SYNC Emergency Assistance
cannot place the call. Visit the regional
Ford website for details.
Important Information about the
Emergency Assistance Feature
Emergency Assistance does not currently
call emergency services in the following
markets: Albania, Belarus, Bosnia and
Herzegovina, Macedonia, Netherlands,
Ukraine, Moldova and Russia.
Visit the regional Ford website for the
latest details.
Emergency Assistance Privacy Notice
When you switch on Emergency
Assistance, it may disclose to emergency
services that your vehicle has been in a
crash involving the deployment of an
airbag or activation of the fuel pump shut
off. This feature has the capability to
disclose your location information to the
emergency operator or other details about
your vehicle or crash to provide the most
appropriate emergency services.
If you do not want to disclose this
information, do not switch on the feature.
SYNC AppLink
The system enables voice and manual
control of SYNC AppLink enabled
smartphone apps. Once an app is running
through AppLink, you can control main
features of the app through voice
commands and manual controls.
Note: You must pair and connect your
smartphone to SYNC to access AppLink.
Note: iPhone users need to connect the
phone to the USB port.
Note: Android users need to connect the
phone to SYNC using Bluetooth.
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B-MAX (CB2) Vehicles Built From: 10-03-2014 Vehicles Built Up To: 03-05-2015, CG3573en enGBR, Edition date: 02/2014, Third Printing
SYNC™
