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Problem POSSIBLE CAUSES WHAT TO DO
I can only select 9 cups
‘INTENSE’ strength setting selected. The
maximum number of cups that can be
brewed at the maximum strength is 9 cups.
To brew 12 cups, select the ‘STRONG’
strength setting.
My cup does not t under the
drip stop outlet.
The maximum cup or travel mug imensions
are approx 18cm height, 7cm diameter.
Remove the drip tray at the base of the
machine. Press the OPEN button to open
the swing-out door. Insert the cup/mug
into the drip tray cavity before closing the
swingout door.
I regularly switch beans.
Buy an additional bean hopper to make
transfer and storage of beans easier.
To grind out any residual coffee beans, lock
an empty bean hopper onto the machine.
Completely fill the water tank, select ‘12
CUPS’ and the ‘INTENSE’ strength setting.
Press the START|CANCEL button. When
the grinder stops grinding, press the
START|CANCEL button to cancel the cycle.
Remove the coffee grinds from the coffee
basket.
‘DE-SCALE’ on LCD screen
There is excessive mineral build-up affecting
the performance of the machine.
Remove the ‘DE-SCALE’ icon by pressing
the SINGLE CUP and CARAFE button
together, then de-scale the machine. Refer
to ‘Removing Calcium Build-Up’.
I want to empty the water tank
Refer to ‘Empty the Water Tank’.
Water is leaking from the back of
the machine
Water tank is overfilled. Do not exceed the 12 cup maximum.
The machine will beep when full and the
water level float will rise to indicate the
maximum level.
Steam when grinding and
brewing
This is normal. It is the rear steam vent
releasing steam.
Total brewing time on LCD screen
changes mid-cycle or is different
each time
The total brewing time displayed at the
start of the cycle is an estimate only and
may change mid-cycle or vary each time
depending on the starting temperature of
the water in the water tank.
