49
Symptom Cause / Possibility Remedy
Pedaling is stiff.
Are the tires inflated to a sufficient pressure?
Use a pump to add air.
Is the assist mode set to [OFF]?
Set the assist mode to [HIGH]. If you still do
not feel that assistance is being given,
contact the place of purchase.
The battery may be running low.
After charging the battery well, check the
level of assistance again. If you still do not
feel that assistance is being given, contact
the place of purchase.
Did you turn on the power with your foot
placed on the pedal?
Turn on the power again without putting
pressure on the pedal. If you still do not
feel that assistance is being given, contact
the place of purchase.
Battery
Symptom Cause / Possibility Remedy
All the five battery level
indicators stay on.
The battery level indicators do not show
battery levels when the battery is
connected to the bicycle. Battery levels are
shown during charging.
It is not a sign of a malfunction.
The battery quickly loses its
charge.
The battery may be at the end of its service
life.
Replace the battery with a new one.
The battery cannot be
recharged.
Is the power plug of the charger securely
inserted into the electrical outlet?
Disconnect and then reconnect the power
plug of the charger, and then repeat the
recharging operation.
If the battery still cannot be recharged,
contact the place of purchase.
Is the recharging plug of the charger
securely inserted into the battery?
Disconnect and then reconnect the
recharging plug of the charger, and then
repeat the recharging operation.
If the battery still cannot be recharged,
contact the place of purchase.
Is the charging adapter securely connected
to the charging plug, or to the battery
charging port?
Securely connect the charging adapter to
the charging plug or to the battery
charging port, and charge again. If the
battery still does not charge, consult a
dealer.
Is the connecting terminal for the battery
charger, charging adapter, or battery dirty?
Wipe the connection terminals with a dry
cloth to clean them, and then repeat the
recharging operation.
If the battery still cannot be recharged,
contact the place of purchase.
The battery does not start
recharging when the
charger is connected.
The battery may be at the end of its service
life.
Replace the battery with a new one.
