13
GB
TROUBLESHOOTING
Note: If you experience any problems with the device, please refer to below information to try to resolve it.
If the device does not trigger a pulse
• Make sure that the power cord is plugged properly into the handset and the electrical outlet.
• Verify there is full contact with the skin. The pulse button will activate a flash pulse only when the
applicator is in full contact with the skin.
• In case the cartridge is not properly connected the indicator and level lights will flash simultaneously.
• If the indicator and level lights are flashing simultaneously and the cartridge is properly connected to the
unit, this indicates that the cartridge needs replacing.
FAQ’s
Does AFT/IPL actually work?
Yes, these technologies are proven to achieve long-term hair reduction results. The use of light energy has
been well documented for over 17 years in professional journals and by well-respected institutions.
Which body areas can the device be used on?
The device is designed to remove hair everywhere below the cheek line with the most commonly treated
areas being the legs, underarms, arms and bikini line. Men should not use the device for facial treatment.
Is the device safe for use?
The device has been tested and approved by dermatologists and physicians to meet the European safety
standards for a home use device. This electronic device must be used according to the instructions for use
and user precautions.
What effect does the device have on different coloured hair?
Duo works best on dark hair or hair that contains more melanin. Brown and light brown hair will respond but
typically will require more treatment sessions. Red hair may show some response. White, grey or blond hair
show limited response. Nevertheless, some users have noted hair reduction after multiple treatment sessions.
Does it hurt to use the device?
Some users may experience discomfort (when dealing with thicker and darker hair) but this discomfort
diminishes once the session is completed. When correctly used most users feel a slight mild
stinging or/and heat sensation at the time of the pulse light similar to that of snapping an elastic band.
When are results from the device achieved?
Results are not immediate, typically after two weeks many of the hairs in the treated area will simply fall out.
As the hair grows in three different stages and only hairs in the active growth phase will be affected, multiple
sessions are required to achieve the desired result. Results are cumulative; as you continue your treatment
programme you will notice less and less hair regrowth.
Will my hair grow back after a treatment?
It is not possible to successfully treat all hair follicles successfully in a single treatment. The results are
cumulative and you will notice an improvement in the results the more treatments you complete.
Successfully disabling hair follicles is dependent on the growth phase at the time of treatment, so a number
of treatments over a period of time yield the most effective cumulative results. Follow the initial course of
treatments until the end and top-up as often as necessary.
How long after sun exposure can the device be used?
It is recommended to wait four weeks after unprotected sun exposure. Tanned skin contains more Melanin
that can increase the risk for adverse effects.
