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Frequently Asked Questions
How close must the security camera be to my internet router?
The range of distance of the Wi-Fi signal is determined by your router. We recommend
keeping the security camera within 30 feet (10 meters) of your router. This distance can
vary depending on obstacles such as concrete or stucco walls, metallic barriers, or other
interference.
What kind of maintenance does my security camera need?
Your camera requires no maintenance other than automatic firmware upgrades.
What should I do if I get a message that the security camera is unavailable?
1. Check that the security camera is connected to power.
2. Check for any notification from Honeywell sent via email about scheduled maintenance.
3. Check that your home Wi-Fi network is working, and the camera LED is solid green.
4. If the camera LED is not green, unplug the camera from wall outlet, wait 10 seconds,
and plug it back in. If you can livestream from the camera, it is now available.
5. There are other networks and servers involved in the data transfer process, and one of
them could be down temporarily. Wait a bit and try again.
6. If none of these steps solves the problem, contact Honeywell Lyric Support at
1-800-633-3991.
Does the security camera record continuously?
No. To conserve bandwidth, the security camera only records to the cloud when it detects
a sound or motion.
When does the camera record?
When the security camera detects sound or motion, it records a clip that includes
5seconds before the sound or motion and 25seconds after, then uploads the 30second
clip to cloud storage and sends you a notification of the event. If the cloud is unavailable
or the security camera is not connected to the internet, clips are stored on the SD card,
and uploaded to the cloud when the connection is restored.
