D-2 ENWW
HP telephone support
During the warranty period, you may obtain assistance from the HP Customer
Care Center. For the number to call, see the Support guide that came in the box
with your printer.
To help our Customer Care Center representatives serve you better, have the
following information ready before calling:
1 Print the printer diagnostic page (see Printing diagnostic and configuration
pages for instructions). If the printer does not print, have the following
information ready:
a model number and serial number (located at the back of the printer)
such as C8108A and SG1881119P
b printer model such as HP Deskjet 9300, HP Business Inkjet 2600
2 Check the operating system you are using. For example, Windows 98 SE.
3 If the printer is connected to the network, check the network operating
system. For example, Windows NT Server 4.0.
4 Note how the printer is connected to your system. For example, parallel,
Universal Serial Bus (USB), or network.
5 Obtain the printer driver and version number of the printer software. For
example, HP Business Inkjet 9300 PCL 3 version 1.0.
6 If you have a problem printing from a particular application, note the
application and version number.
