Wireless connectivity checklist ................................................................................ 117
The product does not print after the wireless configuration completes ........................... 117
The product does not print, and the computer has a third-party firewall installed ........... 118
The wireless connection does not work after moving the wireless router or product ........ 118
Cannot connect more computers to the wireless product ............................................. 118
The wireless product loses communication when connected to a VPN .......................... 118
The network does not appear in the wireless networks list .......................................... 118
The wireless network is not functioning ..................................................................... 119
Perform a wireless network diagnostic test ................................................................ 119
Reduce interference on a wireless network ............................................................... 120
Solve product software problems with Windows ...................................................................... 121
A printer driver for the product is not visible in the Printer folder .................................. 121
An error message was displayed during the software installation ................................ 121
The product is in Ready mode, but nothing prints ...................................................... 121
Solve product software problems with Mac OS X ..................................................................... 123
The printer driver is not listed in the Print & Fax list .................................................... 123
The product name does not appear in the product list in the Print & Fax list .................. 123
The printer driver does not automatically set up the selected product in the Print & Fax
list ....................................................................................................................... 123
A print job was not sent to the product that you wanted ............................................. 124
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected. ...................................................................................... 124
You are using a generic printer driver when using a USB connection ........................... 124
Remove software (Windows) ................................................................................................. 125
Remove software (Mac OS X) ................................................................................................ 126
6 Supplies and accessories .............................................................................................. 127
Order parts, accessories, and supplies ................................................................................... 128
HP policy on non-HP supplies ................................................................................................ 128
HP anticounterfeit Web site ................................................................................................... 128
Index ............................................................................................................................... 129
ENWW ix
