The product does not print after the wireless conguration completes
1. Make sure that the product is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the product HP Embedded Web Server from a computer on the network.
The product does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the product or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless product on the computer. Enable the
rewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or product
1. Make sure that the router or product connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer
conguration for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the product.
Cannot connect more computers to the wireless product
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the product is turned on and in the ready state.
3. Turn o any third-party rewalls on your computer.
4. Make sure that the wireless network is working correctly.
5. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless product loses communication when connected to a VPN
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Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
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Make sure the wireless router is turned on and has power.
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The network might be hidden. However, you can still connect to a hidden network.
104 Chapter 8 Solve problems ENWW
