For printers with fax capability ................................................................................................. 114
Order supplies .................................................................................................................................................. 114
Printer does not pick up paper or misfeeds .................................................................................................................... 116
Introduction ...................................................................................................................................................... 116
The printer picks up multiple sheets of paper ............................................................................................ 116
The printer does not pick up paper .............................................................................................................. 118
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 120
Clear paper jams .................................................................................................................................................................. 121
Introduction ...................................................................................................................................................... 121
Experiencing frequent or recurring paper jams? ....................................................................................... 121
Paper jam locations ........................................................................................................................................ 122
Clear paper jams in the document feeder ................................................................................................... 123
Clear paper jams in Tray 1 ............................................................................................................................. 125
Clear paper jams in Tray 2 ............................................................................................................................. 126
Clear paper jams in Tray 3 ............................................................................................................................. 130
Clear paper jams in the toner cartridge or fuser area ............................................................................... 134
Clear paper jams in the output bin ............................................................................................................... 139
Clear paper jams in the duplexer .................................................................................................................. 143
Resolving print quality problems ...................................................................................................................................... 146
Introduction ...................................................................................................................................................... 146
Troubleshoot print quality ............................................................................................................................. 147
Update the printer rmware ..................................................................................................... 147
Print from a dierent software program ................................................................................ 147
Check the paper-type setting for the print job ...................................................................... 148
Check the paper type setting on the printer ..................................................... 148
Check the paper type setting (Windows) ........................................................... 148
Check the paper type setting (macOS) ............................................................... 148
Check toner-cartridge status .................................................................................................... 149
Step one: Print a supplies status page ............................................................... 149
Step two: Check supplies status .......................................................................... 149
Print a cleaning page .................................................................................................................. 149
Visually inspect the toner cartridge or cartridges ................................................................. 150
Check paper and the printing environment ............................................................................ 151
Step one: Use paper that meets HP specications .......................................... 151
Step two: Check the environment ....................................................................... 151
Step three: Set the individual tray alignment .................................................... 151
Try a dierent print driver ......................................................................................................... 152
Check the EconoMode settings ................................................................................................ 152
Adjust print density .................................................................................................................... 153
Troubleshoot image defects ......................................................................................................................... 153
Improve copy and scan image quality .............................................................................................................................. 162
viii ENWW
