The USB Flash Drive menu does not open when you insert the USB flash drive .............. 199
The file does not print from the USB flash drive ......................................................... 199
The file that you want to print is not listed in the USB Flash Drive menu ........................ 200
Solve fax problems ............................................................................................................... 201
Checklist for solving fax problems ........................................................................... 201
Perform a fax diagnostic test ................................................................................... 202
Fax trace report .................................................................................................... 203
Fax error report printing ......................................................................................... 203
Print all fax reports ................................................................................. 203
Print individual fax reports ....................................................................... 203
Set the fax error report ............................................................................ 204
Set the fax-error-correction mode ............................................................................. 204
Change the fax speed ........................................................................................... 204
Solve problems sending faxes ................................................................................. 205
An error message displays on the control panel ......................................... 205
The Communication error message appears ............................... 205
No dial tone ........................................................................... 206
The Fax is busy message appears ............................................. 206
The No fax answer message appears ........................................ 207
Document feeder paper jam ..................................................... 207
The Fax storage is full message appears .................................... 208
Scanner error ......................................................................... 208
The control panel displays a Ready message with no attempt to send the fax . 208
The control panel displays the message "Storing page 1" and does not
progress beyond that message ................................................................. 209
Faxes can be received, but not sent .......................................................... 209
Product is password protected ................................................................. 209
Unable to use fax functions from the control panel ...................................... 209
Unable to use speed dials ....................................................................... 210
Unable to use group dials ....................................................................... 210
Receive a recorded error message from the phone company when trying to
send a fax ............................................................................................. 210
Unable to send a fax when a phone is connected to the product .................. 211
Solve problems receiving faxes ............................................................................... 211
The fax does not respond ........................................................................ 211
The fax has a dedicated phone line ........................................... 211
An answering machine is connected to the product ..................... 212
The Answer Mode setting is set to the Manual setting ................... 212
Voice mail is available on the fax line ........................................ 213
The product is connected to a DSL phone service ........................ 213
The product uses a fax over IP or VoIP phone service ................... 213
x ENWW
