Bedienungsanleitung HP Officejet 5500 series (Seite 133 von 140) (Englisch)

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reference guide

troubleshooting information

123

troubleshooting

I cannot receive faxes,

but I can send faxes

(continued)

• If you are not using a distinctive ring service, check to make sure

that the Answer Ring Pattern feature on your HP Officejet is set to

All Rings. For information, see change the answer ring pattern

(distinctive ringing) on page 50.

• If your HP Officejet shares the same phone line with other types of

phone equipment—such as an answering machine or a PC

modem—the fax signal level could be reduced, causing fax

reception problems.

To find out if other equipment is causing a problem, disconnect

everything except the HP Officejet from the phone line, and then try

to receive a fax. If fax reception is successful without the equipment,

then one or more pieces of the equipment is causing problems; try

adding them back one at a time and faxing, until you identify

which equipment is causing the problem.

I cannot send faxes,

but I can receive faxes

• If you are using speed dial to dial the fax number, the HP Officejet

might be dialing too fast or too soon. To solve this problem, try one

of the following:

– Try manually dialing the fax number from the HP Officejet front

panel, or from an attached phone. For information, see send a

fax using monitor or manual dialing on page 37.

– Re-create the speed dial setting and insert some pauses. For

information, see create individual speed-dial settings on

page 44.

• If your telephone line has a PBX system, make sure you are dialing

the number for an outside line before dialing the fax number.

• The receiving fax machine might be having problems. To check this,

try calling the fax number from a telephone and listen for fax tones.

If you cannot hear fax tones, the receiving fax might not be turned

on or connected, or a voice mail service could be interfering with

the recipient’s phone line.

Fax tones are

recorded on my

answering machine

• When you have an answering machine on the same phone line you

use for fax calls, you must connect the answering machine directly

to the HP Officejet (or through a directly-connected PC modem, if

applicable) as described in fax setup on page 91. If you do not

connect it as recommended, fax tones could be recorded on your

answering machine.

I hear static on my

telephone line ever

since I connected the

HP Officejet

• If you did not connect the HP Officejet from the port labeled “1-

LINE” to your telephone wall jack using the phone cord supplied in

the box with your HP Officejet, you could hear static on your phone

line and you probably will not be able to fax successfully.* This

special 2-wire cord is different from the more common 4-wire cords

you might already have in your office. For more information, see I

have difficulties when sending faxes and when receiving faxes on

page 120.

problem possible cause and solution

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HP Officejet 5500 series Seite 133

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