Solution 6: Print and evaluate a print quality report ......................................................... 108
Solution 7: Contact HP support ....................................................................................... 108
Solve paper-feed problems .............................................................................................................. 110
Solve copy problems ........................................................................................................................ 112
No copy came out ............................................................................................................ 112
Copies are blank .............................................................................................................. 112
Documents are missing or faded ..................................................................................... 112
Size is reduced ................................................................................................................ 113
Copy quality is poor ......................................................................................................... 113
Copy defects are apparent .............................................................................................. 114
The printer prints half a page, then ejects the paper ....................................................... 115
Paper mismatch ............................................................................................................... 115
Solve scan problems ........................................................................................................................ 116
Scanner did nothing ......................................................................................................... 116
Scan takes too long ......................................................................................................... 116
Part of the document did not scan or text is missing ....................................................... 117
Text cannot be edited ...................................................................................................... 117
Error messages appear ................................................................................................... 118
Scanned image quality is poor ......................................................................................... 118
Scan defects are apparent ............................................................................................... 120
Solve fax problems ........................................................................................................................... 121
The fax test failed ............................................................................................................ 121
The "Fax Hardware Test" failed ...................................................................... 122
The "Fax Connected to Active Telephone Wall Jack" test failed .................... 122
The "Phone Cord Connected to Correct Port on Fax" test failed .................... 123
The "Using Correct Type of Phone Cord with Fax" test failed ........................ 123
The "Dial Tone Detection" test failed .............................................................. 124
The "Fax Line Condition" test failed ................................................................ 125
The display always shows Phone Off Hook ..................................................................... 126
The printer is having problems sending and receiving faxes ........................................... 126
The printer is having problems sending a manual fax ..................................................... 128
The printer cannot receive faxes, but can send faxes ..................................................... 128
The printer cannot send faxes, but can receive faxes ..................................................... 129
Fax tones are recorded on my answering machine ......................................................... 130
The phone cord that came with my printer is not long enough ........................................ 130
Color faxes do not print .................................................................................................... 130
The computer cannot receive faxes (Fax to PC and Fax to Mac) ................................... 131
Solve problems using Web Services and HP websites .................................................................... 132
Solve problems using Web Services ............................................................................... 132
Solve problems using HP websites ..............................
................................................... 133
Solve memory device problems ....................................................................................................... 134
x ENWW
