The printer cannot read the memory device .................................................................... 134
The printer cannot read photos on the memory device ................................................... 134
Solve network problems ................................................................................................................... 135
Solve Ethernet network problems .................................................................................... 135
Solve wireless problems .................................................................................................. 135
Basic wireless troubleshooting ........................................................................ 136
Advanced wireless troubleshooting ................................................................. 137
Step 1: Make sure your computer is connected to your network .... 138
Step 2: Make sure that the printer is connected to your network .. . 139
Step 3: Make sure your computer is not connected over a Virtual
Private Network (VPN) ................................................................... 140
Step 4: Make sure the printer is online and ready .......................... 141
Step 5: Make sure the HP printer labeled (Network) is set as the
default printer driver (Windows only) .............................................. 141
Step 6: Check to see if the firewall software is blocking
communication ............................................................................... 142
After resolving the problems ........................................................................... 142
Reset the Printer Network Settings .................................................................................. 142
Configure your firewall software to work with the printer .................................................................. 144
Solve printer management problems ............................................................................................... 145
Embedded web server cannot be opened ....................................................................... 145
Troubleshoot installation issues ....................................................................................................... 147
Hardware installation suggestions ................................................................................... 147
HP software installation suggestions ............................................................................... 147
Understand the Printer Status Report .............................................................................................. 149
Understand the network configuration page ..................................................................................... 151
Printhead maintenance .................................................................................................................... 153
Clean the printhead ......................................................................................................... 153
Align the printhead ........................................................................................................... 154
Uninstall and reinstall the HP software ............................................................................................. 156
Clear jams ........................................................................................................................................ 157
Clear paper jams ............................................................................................................. 157
Avoid paper jams ............................................................................................................. 159
Appendix A Technical information ................................................................................................................... 161
Warranty information ........................................................................................................................ 162
Hewlett-Packard limited warranty statement ................................................................... 163
Ink cartridge warranty information ................................................................................... 163
Printer specifications ........................................................................................................................ 165
Physical specifications ..................................................................................................... 165
Product features and capacities ...................................................................................... 166
ENWW
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