Try sending a print job from a computer ........................................................................................ 114
Test the plug-and-print USB functionality ..................................................................................... 114
Factors that aect product performance ....................................................................................... 114
Information pages ............................................................................................................................................. 115
Factory-set defaults .......................................................................................................................................... 116
Cleaning routines ............................................................................................................................................... 116
Clean the printhead ......................................................................................................................... 117
Clean the scanner glass strip and platen ........................................................................................ 117
Clean the document feeder pick rollers and separation pad ......................................................... 118
Clean the touch screen .................................................................................................................... 118
Jams and paper-feed issues .............................................................................................................................. 119
The product does not pick up paper ............................................................................................... 119
The product picks up multiple sheets of paper .............................................................................. 119
Prevent paper jams ......................................................................................................................... 119
Clear jams ........................................................................................................................................ 120
Jam locations ................................................................................................................ 120
Clear jams from the document feeder ......................................................................... 121
Clear jams in Tray 1 (multipurpose tray) ...................................................................... 122
Clear jams in Tray 2 ....................................................................................................... 122
Clear jams in optional Tray 3 ........................................................................................ 123
Clear jams in the left door ............................................................................................ 124
Clear jams in the output bin .......................................................................................... 125
Clear jams in the duplexer ............................................................................................ 126
Cartridge issues ................................................................................................................................................. 127
Relled or remanufactured cartridges ........................................................................................... 127
Interpret control panel messages for cartridges ........................................................................... 127
Cartridge Depleted ........................................................................................................ 127
Cartridge Low ................................................................................................................ 128
Cartridge Very Low ....................................................................................................... 128
Counterfeit or used [color] cartridge installed ............................................................. 128
Do not use SETUP cartridges ........................................................................................ 128
Genuine HP cartridge installed ..................................................................................... 128
Incompatible [color] ...................................................................................................... 129
Incompatible cartridges ................................................................................................ 129
Install [color] cartridge ................................................................................................. 129
Non-HP cartridges installed ......................................................................................... 129
Printer Failure ............................................................................................................... 130
Problem with Print System ........................................................................................... 130
Problem with Printer Preparation ................................................................................ 130
Problem with SETUP cartridges .................................................................................... 130
Use SETUP cartridges ................................................................................................... 130
x ENWW
