Bedienungsanleitung HP Pre 3 (Seite 202 von 234) (Englisch)

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202 Chapter 14 : Troubleshooting

After I receive messages, older messages disappear from my

Inbox

When email sync takes place, by default, the last three days' worth of

email messages is downloaded from your mail server to your Inbox. All

messages older than three days are removed from your Inbox; they are

not deleted on the server, however.

You can change the setting to download only one or two days' worth of

messages. If you select one of these options, any messages older than

one or two days are deleted from your Inbox. You can also change the

setting to download all messages regardless of the date, in which case all

messages continue to appear in your Inbox (see Enter advanced account

settings).

I have trouble sending or receiving attachments

• Email attachments smaller than 150 KB are downloaded automatically.

All other attachments have to be downloaded manually by tapping the

attachment name in the email. You may need to tap the attachment to

complete receiving it.

• Sometimes an attachment to an email may prevent the email from being

sent. The reason may be related to the account, an account setting or

the file. To determine whether this is the case, try sending the email

without the attachment or try sending the email from a different email

account. If a different account works, check the settings of the problem

account. If sending the email without the attachment works, also check

the account settings, and try sending the email with another file, in case

the first file was damaged.

Messaging

I can't send or receive text or multimedia messages

• Make sure that the phone is on (see Turn wireless services off

(aeroplane mode)).

• For multimedia messages, do the following:

• Contact your wireless service provider to verify that your plan

includes messaging services, that these services have been

correctly activated on your smartphone and that they are available

at your location. (Your wireless service provider should be able to

tell you if messaging services have been experiencing transmission

delays.)

• Turn off the phone by turning on aeroplane mode, and then turn

off aeroplane mode (see Turn wireless services off (aeroplane

mode)).

• Restart your smartphone (see Restart your smartphone).

• Make sure you are in an area with good signal strength (see

Signal strength is weak).

• Make sure you have a data connection over your wireless service

provider’s network. Note that you cannot send or receive

multimedia messages over a Wi-Fi connection (see I don’t know if

I have a data connection).

• Check to see if you have data services enabled. Open Phone ,

open the application menu and tap Preference & Accounts. Under

Network, make sure Data Usage is set to On.

• If you are in roaming coverage, check to see if you have data

roaming enabled. Open Phone , open the application menu

and tap Preferences & Accounts. Under Network, tap Data

Roaming and tap Enabled.

• Make sure the file you are attaching or receiving is of a supported

file type (see Create and send a text or multimedia message or

Receive and view text and multimedia messages).

• Some wireless service providers have limits on the size of

attachments to multimedia messages—check with your wireless

service provider to see if there are any limits. To check the size of a

video you want to attach: Open Videos and tap Video roll.

Videos are listed by date and time, with the length and size of the

video. To check the size of a photo you want to attach: Put the

smartphone in USB Drive mode, navigate on the computer to the

DCIM/100PALM folder, and check the size of the photo (see Copy

files and folders using USB Drive mode for information on using

USB Drive mode).

• You may need to manually enter your MMS APN settings. Check

with your wireless service provider to obtain these settings (see

Manually select network settings).

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HP Pre 3 Seite 202

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