Bedienungsanleitung HP Pre 3 (Seite 204 von 234) (Englisch)

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204 Chapter 14 : Troubleshooting

• Does your Wi-Fi network use the WEP security option? If yes, you must

enter the passcode in hex characters on your smartphone instead of in

alphanumeric characters. You can locate the hex passcode by logging

into the Wi-Fi router. The router has several hex passcodes; you must

locate and use the passcode associated with the key index. Because

each router has a unique method to perform this task, consult your

router documentation for detailed instructions.

• Does your Wi-Fi network use MAC address filtering? MAC address

filtering is a common method of securing a Wi-Fi network. The filter list

is similar to a guest list at a party; if you're not on the list, you can't

come in. The filter list (allowing access to your network) lives on your

Wi-Fi router. If your Wi-Fi network uses MAC address filtering, you need

to log in to the Wi-Fi router and add your smartphone's MAC address

to the access control list. Because each router has a unique method to

perform this task, consult your router documentation for detailed

instructions. To find your smartphone's MAC address: Open Device Info

and tap More Info. The MAC address is the Wi-Fi hex number

under Phone.

• Restart your smartphone (see Restart your smartphone).

I can't make a Wi-Fi connection from a public or corporate

network

For help with data connections over your wireless service provider’s

network, see I can’t make a data connection over my wireless service

provider’s network.

• Turn off Wi-Fi and then turn it on again (see Turn Wi-Fi on/off).

• If the smartphone does not automatically connect to a known network,

do one of the following:

• Select the Wi-Fi network you want to connect to from the list.

• If you're trying to connect to a secure network with a hidden

name, ask the system administrator for the info needed to connect

to the network.

• If you're not trying to connect to a secure network with a hidden

name and there are no Wi-Fi networks detected, there are no

Wi-Fi networks available for the smartphone to connect to. Try

moving to another location and attempting the connection again.

• Try connecting to the Wi-Fi network with another computer or device.

• If you cannot connect using the other device, there may be a

problem with the Wi-Fi network's Internet connection or wireless

router. Report the problem to the system administrator.

• If you can connect with the other device, but not with the

smartphone, continue with the next step.

• Does the Wi-Fi network use the WEP security option? When using the

WEP security option, you must enter the passcode in hex characters on

your smartphone instead of in alphanumeric characters. The hex

passcode is stored in the Wi-Fi router software. Work with the system

administrator to locate the passcode associated with the key index.

• Does the Wi-Fi network use MAC address filtering? MAC address

filtering is a common method of securing a Wi-Fi network. The filter list

is similar to a guest list at a party; if you're not on the list, you can't

come in. The filter list (allowing access to the Wi-Fi network) lives on the

Wi-Fi router. This list is maintained by the system administrator and you

must provide the administrator with your smartphone's MAC address

and request to be added to the list. To find your smartphone's MAC

address: Open Device Info and tap More Info. The MAC address is

the Wi-Fi hex number under Phone.

• Restart your smartphone (see Restart your smartphone).

I am trying to connect my smartphone to my Wi-Fi network

and need to find the smartphone's MAC address

Open Device Info , tap More Info and tap Hardware. Under Phone,

the number listed to the right of Wi-Fi is your smartphone's MAC address.

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