Chapter 14 : Troubleshooting 209
• If the event is in an online account, make sure that the event exists in the
online account on your computer, and that a reminder is set for the
event. Note that it can take up to 30 minutes for an event to synchronise
from an online account to your smartphone.
• Make sure an alarm is set for the event in Calendar on your
smartphone (see Add an alarm to an event).
• Make sure that the Event Reminders preference is set to System Sound
or Ringtone (see Customise event notification sounds).
Camera
I can’t open the camera or take pictures or videos
• Close all apps, including Camera if it is open, and then open Camera.
• Restart your smartphone (see Restart your smartphone).
Photos, Videos and Music
I can't upload my picture
• To upload a picture to a web service such as Facebook or Photobucket,
you must already have an account with the service, you must have the
account set up on your smartphone, and you must have access to the
Internet on your smartphone.
• To upload to Facebook, you must have installed the Facebook app from
App Catalog on your smartphone (see Download a free application).
• For information about setting up online picture accounts on your
smartphone, see Set up an online pictures account on your smartphone.
I can't send or upload my video
• If you create a long video and then edit it to shorten it, the editing
processing must be complete before you email, upload or send the
video with a multimedia message. If the process was not complete, the
upload fails or is incomplete.
• To upload videos of any size, you need access to the Internet from the
smartphone. To confirm that you have an Internet connection, open a
website (see Go to a website or Search for a website).
• Video files can be large. For example, a 1-minute video can be more
than 10 MB. Many email providers have limits on how large a file you
can send. Check with your wireless service provider to see if there is a
limit on how large a file you can send.
• To upload to Facebook, you must have installed the Facebook app from
App Catalog on your smartphone, and you must already have an
account set up on the Facebook site. Facebook has a limit of 2 minutes
or 100 MB for unverified accounts, and 20 minutes or 1 GB for verified
accounts (see Download a free application). You also need to add the
Facebook account from the Contacts app, not the Photos app. If you
added the Facebook account from the Photos app, first delete the
Facebook app (see Use the Accounts application to edit or delete an
online account) and then add it from the Contacts app (see Customise
Contacts).
• To upload a video to YouTube, you must already have an account set up
on the YouTube site. YouTube has an upload limit of 10 minutes or
2GB.
Videos have poor quality during playback
• Low memory on your smartphone may cause video files to play with
poor quality. Close any other open cards and play the video again.
• Try viewing the same file on your computer and observe the video
quality. If the video quality is poor when played on the computer, the
file may be corrupted. Download a new copy of the file to the computer
and try again. If the new file still won't play on the computer, contact
the content provider for information on the quality of the files.
Amazon MP3
The Amazon MP3 app is not supported by all wireless service providers. If
it's not in the Launcher, it is not available.
