Bedienungsanleitung HP Pre 3 (Seite 211 von 234) (Englisch)

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Chapter 14 : Troubleshooting 211

• On a computer, go to precentral.net. On precentral.net, do the

following:

• Click the apps link at the top of the page and select App Gallery.

• Under App Catalog Apps, enter the name of the application and

click Search.

• Under Web Dist Apps, enter the app name and click Search.

• Under Beta apps, enter the app name and click Search.

• If you find the app, click the link Download Now - webOS Link

below the application image. When prompted, enter your mobile

phone number. Click Send to my phone. HP sends a text message

to your smartphone with a link to the application in App Catalog.

After the text message arrives, tap the link.

• Go to the app developer's website and confirm the app name

(including spelling) and that the app is available for webOS.

• If the app is not available for webOS, contact the developer to

find out if a webOS version will be available soon.

• If the app name you used in previous searches was not correct, go

to precentral.net and repeat the steps with the correct name and

spelling. If the app still doesn't appear, the app is not currently

available for your smartphone through the webOS distribution

channels. There are several reasons why this may occur. For

example, the app may not be compatible with your smartphone

model, the app may not be supported by your wireless service

provider, the app may not be supported in your region or the app

may be a homebrew app.

• Try looking for another app that provides similar features.

I am having trouble purchasing an app

• If you see a charge of exactly £1.00, the £1.00 charge has been

applied by the online retailer as a credit validation charge. This is a

temporary charge that should be removed shortly. If the charge is not

removed after 24 hours, get help by doing the following: Go to

hpwebos.com/support. Select your smartphone and wireless service

provider and click Support Services. Select one of the support options.

If you have been charged multiple times for the same app, you must

provide proof to HP. If the charge is not removed after 24 hours, get

help by doing the following: Go to hpwebos.com/support. Select your

smartphone and wireless service provider and click Support Services.

Select one of the support options. If App Catalog requests that you

enter your billing information after you already entered it, this means

that HP reset your account due to billing address inconsistencies.

Re-enter your billing address in App Catalog (see Update or delete a

billing account). If you receive an alert that says "Card Validation"

(credit card number and card type do not match), this means that the

credit card number is valid, but does not match the credit card type.

Verify and correct your card information (see Update or delete a billing

account). If you receive an alert that says "Card Validation" (country

and credit information are set incorrectly), this means that the credit

card number is not valid for the country in which your smartphone was

activated. Verify and correct your credit card information (see Update

or delete a billing account). If you receive an alert that says "Couldn't

Add Credit Card," this means that the credit card information could not

be added to your account. The Address Validation Service is

temporarily unavailable. Try again later to add the credit card

information (see Update or delete a billing account). If you receive an

alert that says "Couldn't update," try again later to update your credit

card information (see Update or delete a billing account).

I'm having trouble downloading an application through App

Catalog

• If you have another version of the app installed on the smartphone

without using App Catalog, delete it before installing the App Catalog

version. All applications have a unique App ID, even those that did not

originate in App Catalog. Your webOS smartphone can serve only one

App ID instance at any given time.

• If you received an error message that there is not enough room to install

the app, make space for the new application by deleting another

application (see Delete applications).

IMPORTANT Information stored in an application is stored only within the

application, so you cannot access this info after you delete the app. Before you

delete an app, write down any info you want to save. Alternatively, you can

save a screen capture of relevant info by pressing and holding Option + Sym +

P. Screens you capture are saved in the screencaptures folder in Photos.

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