Bedienungsanleitung HP Pre 3 (Seite 213 von 234) (Englisch)

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Chapter 14 : Troubleshooting 213

erratically over time. While your smartphone may work fine with these

applications on the current version of webOS, it is possible that the

application could cause issues with your smartphone in future versions of

webOS.

If you installed an application via a mechanism other than App Catalog,

you may find that you cannot download or install software updates, but

the smartphone continues to prompt you to update. If you have installed

such an application, you need to remove the app before attempting to

update your webOS smartphone. Follow the developer's instructions on

how to uninstall these apps.

If you installed an app that was intended for a wireless service provider

other than yours, that app is also not certified by HP for your smartphone

and you need to uninstall the app before updating your smartphone.

NOTE Be sure to make a backup copy of any information stored in the app

before you uninstall it. If the developer does not provide a way to back up the

data, you can write down the information to save it. Alternatively, hold down

Option + Sym + P to save screen captures of important data to the

screencaptures folder in Photos.

If you see issues with your smartphone after a webOS update and you

have a homebrew application installed, use webOS Doctor to restore your

smartphone to factory default settings. A partial or full erase does not

return the smartphone to factory settings after some homebrew apps have

been installed. See T6. Tether your smartphone to your computer and

reinstall webOS.

Transferring information to and from your

computer

I bought a song through Amazon MP3 and want to transfer it

to my computer

You can copy music files on your smartphone to your computer for use

with a desktop music player. For instructions, see Copy files between your

smartphone and your computer.

NOTE The Amazon MP3 app is not supported by all wireless service providers.

If it's not in the Launcher, it is not available.

I copied files from my computer, but I can't see or play them

on my smartphone

When you connect your smartphone to your computer in USB Drive

mode, you can copy any file onto your smartphone. However, each

media application on your smartphone – Photos, Music and Videos – can

display or play files in certain file formats only. If your media file is in an

unsupported format, you can't use it on your smartphone.

For a list of supported photo types, see Photos. For a list of supported

music and ringtone file types, see Music. For a list of supported video file

types, see Videos.

When I open the folder representing my smartphone on my

computer, I see subfolders. Do I need to move my files into

these folders?

The default folders are there to help you organise files you copy to and

from your computer. But you can copy files from your computer into any

folder you want – you can create your own folders or just drag your files

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HP Pre 3 Seite 213

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