Bedienungsanleitung HP Pre 3 (Seite 214 von 234) (Englisch)

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214 Chapter 14 : Troubleshooting

to the top level of the drive. As long as the file is in a supported format,

your smartphone can detect and open it.

NOTE If you move a music file into the ringtones folder, the Music application

cannot find it.

Backing up and restoring data

I need to reset my smartphone but don't understand the

difference between the erase options

The four erase options are as follows:

Erase Apps & Data: Erases all application data and settings, as well as

any applications you installed from App Catalog.

Erase USB Drive: Erases all files stored in USB drive storage, such as

pictures, videos and music.

Full Erase: Erases application data and settings, apps you installed and

USB drive storage files. Select this option if you want a clean erase of

your currently installed apps and files but plan to continue using the

smartphone.

Secure Full Erase: Erases application data and settings, apps you installed

and USB drive storage files. Select this option if you are planning to give

the smartphone away and you want your data and files to be

unrecoverable even using a third-party tool.

For more information, see Erase data and reset your smartphone.

How do I get my data back after a full or partial erase?

After you perform one of the erase options, on your smartphone, enter

your existing HP webOS Account email address and password—don’t

create a new one. When you do this, all data that has been backed up to

your profile – contacts, calendar events and tasks, as well as apps you

bought through App Catalog – is restored to your smartphone. To restore

information about your online accounts to your smartphone, simply enter

the password for each account when prompted after the erase—

synchronisation begins again.

The Erase USB Drive option and the two full erase options delete

everything stored in your smartphone's USB drive (pictures, videos, music,

documents, PDF files, ringtones and so on). You need to have copies of

those files available elsewhere if you want to restore them to your

smartphone. For example, you can save copies on your computer and

then transfer them back to your smartphone (see Copy files between your

smartphone and your computer).

I want to do a full erase, but the screen is cracked or doesn't

respond to taps

If you can't do a full erase using the screen, you can use a keyboard

shortcut. Press and hold Option + Sym + the power button for 15

seconds.

My bookmarks were restored, but the thumbnail icon is not

displayed

Web bookmarks are part of the data backed up to your HP webOS

Account. After a partial or full erase, a bookmark is restored with a

generic thumbnail icon. After you revisit the page for which you created

the bookmark, the thumbnail icon is restored.

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HP Pre 3 Seite 214

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