Scanner operation problems
● Scanner will not turn on
● Scanner does not scan right away
● Scanned image is fuzzy
● Scanner is scanning items very slowly
● Scanned images are not straight
● Vertical white stripes appear on the printed page
● Scanner buttons are not working correctly
Scanner will not turn on
If the scanner will not turn on when you press the front panel scanner buttons, check the
following:
● The scanner may be turned off. Be sure the power rocker switch located on the back
of the scanner is in the on position.
● The scanner may have been unplugged. Check to see that the power supply has
not become disconnected from the scanner or unplugged from the power source.
● The power supply might not be working. For more information, see Check the cables.
Scanner does not scan right away
Make sure the power rocker switch on the back of the scanner is in the on position.
If the scanner has not been used for awhile, the scanner lamp might need to go through
a warm-up period before scanning can begin. If the scanner lamp needs to warm up, it
takes a moment after starting the software or pressing a scanner button for scanning to
begin.
Scanned image is fuzzy
Check for any obstructions in the scanner paper path and make sure the paper width
guides are positioned appropriately. Try another scan.
Scanner is scanning items very slowly
● If you are scanning to edit text, the optical character recognition (OCR) software
program causes the scanner to scan more slowly, which is normal. Wait for the item
to scan.
● The resolution might be set too high. Modify the setting in the scanning software.
Scanned images are not straight
Verify that the document feeder guides are centered on the scanner and set to an
appropriate width for the original being scanned. Make sure the paper guides touch the
edges of the original.
Vertical white stripes appear on the printed page
The destination printer might be out of toner or ink. Scan a different original to the same
printer to see if the issue lies with the printer.
Chapter 4
24 HP Scanjet N6010 Sheetfeed Document Scanner
