Scanner buttons are not working correctly
After each step, start a scan to see if the buttons are working. If the problem persists,
proceed with the next step.
1. A cable might be loose. Ensure that the USB cable and the power supply are
securely connected.
2. Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
3. Restart your computer.
4. If the problem persists, the buttons might be disabled. Try the following procedure:
a. Open Control Panel, select Scanners and Cameras, and then select your
scanner model from the list.
b. Do one of the following:
• Windows 2000: Ensure that the Disable Device Events option is not
selected.
• Windows XP: Ensure the Take No Action option is not selected.
5. The buttons might be disabled in the Scanner Tools Utility. Try the following
procedure:
a. Open the Scanner Tools Utility. For instructions, see Scanner Tools Utility.
b. Select the Buttons tab.
c. Verify that the Disable scanner buttons check box is NOT selected.
6. Ensure that there is a software program associated with the scanner button by doing
the following:
a. Open the Scanner Tools Utility. For instructions, see Scanner Tools Utility.
b. Select the Buttons tab.
c. Verify that each button is associated with the correct program. For more
information, click Help in the Scanner Tools Utility.
Scanner paper path problems
Use this section to help resolve paper path issues that might occur when scanning.
● Paper jamming, skewing, misfeeds, or multiple-page feeds
● Paper does not feed from the scanner
● The bottom of the scanned image is cut off
● The scanned images have streaks or scratches
● An item loaded in the scanner jams repeatedly
● Clear jams from the scanner paper path
● Replace the feed-roller assembly
Paper jamming, skewing, misfeeds, or multiple-page feeds
● If the pages look skewed as they feed into the scanner paper path, check the
resulting scanned images in the software to ensure that they are not skewed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper
guides to center the stack.
● The paper guides must be touching the sides of the paper stack to work properly.
Ensure that the paper stack is straight and the guides are against the paper stack.
User Guide 25
