Message Cause Action
Charging station
blocked
The contact between the charging
strips and contact strips may be poor
and the product has made a number of
attempts to charge.
Put the product in the charging station
and check that the charging strips and
contact strips make good contact.
Clean the contact and charging plates.
An object causes a blockage and the
product cannot enter the charging sta-
tion.
Remove the object.
The baseplate is tilted or bent. Make sure that the baseplate is put on
level ground.
Stuck in charging
station
The product slips on the baseplate. Clean the baseplate.
There is an object in the way of the
product preventing it from leaving the
charging station.
Remove the object.
Upside down
The product is leaning too much or has
turned over.
Turn the product the right way up.
Mower tilted
The product is tilted more than the
maximum angle.
Move the product to a flat area.
Lifted
A blockage has activated the lift senors
and caused the product to stop.
Remove the product from the blockage.
If the problem remains it requires action
by authorized service technician.
Collision sensor
problem
The product body can not move freely
around its chassis.
Make sure that the product body can
move freely around its chassis.
If the problem remains, the message
requires action by authorized service
technician.
Slope too steep
Mower stopped because the slope is
too steep.
Change the installation of the boundary
wire to exclude this steep part of the
work area. Refer to
To examine where
to put the boundary wire on page 17
.
Alarm! Mower
switched off
The alarm was activated because the
product was switched OFF.
Adjust the security level in the
Security
menu, refer to
Security (Bluetooth® on-
ly) on page 30
.
Alarm! Mower
stopped
The alarm was activated because the
product was stopped.
Alarm! Mower was
moved
The alarm was activated because the
product was moved.
Alarm! Outside ge-
ofence
The alarm was activated because the
mower was outside its GeoFence.
Adjust the theft protection area (Geo-
Fence) in the
Automower Connect
menu.
44 - Troubleshooting 1427 - 002 - 20.12.2019
