6FKDGHDDQGHYROJHQGHRQGHUGHOHQ
JODVNHUDPLHNDFFHVVRLUHVVHUYLHVJRHG
HQEHVWHNPDQGMHVWRHYRHUHQ
DIYRHUSLMSHQDIGLFKWLQJHQODPSHQHQ
ODPSHQNDSMHVVFKHUPHQNQRSSHQ
EHKXL]LQJHQHQJHGHHOWHVYDQ
EHKXL]LQJHQWHQ]LMNDQZRUGHQ
DDQJHWRRQGGDWGH]HYHURRU]DDNW]LMQ
GRRUIDEULFDJHIRXWHQ
*HYDOOHQZDDUELMJHHQVWRULQJ
JHFRQVWDWHHUGNRQZRUGHQWLMGHQVKHW
EH]RHNYDQHHQWHFKQLFXV
5HSDUDWLHVGLHQLHW]LMQXLWJHYRHUGGRRU
RQ]HDDQJHVWHOGHVHUYLFHGLHQVWHQHQRI
HHQHUNHQGHFRQWUDFWXHOHVHUYLFHSDUWQHU
RIZDQQHHUHUQLHWRULJLQHOHRQGHUGHOHQ
JHEUXLNW]LMQ
5HSDUDWLHVGLHYHURRU]DDNW]LMQGRRU
LQVWDOODWLHGLHYHUNHHUGRIQLHWLQ
RYHUHHQVWHPPLQJPHWGHVSHFLILFDWLHLV
XLWJHYRHUG
*HEUXLNYDQKHWDSSDUDDWLQQLHW
KXLVKRXGHOLMNHRPJHYLQJGZ]
SURIHVVLRQHHOJHEUXLN
7UDQVSRUWVFKDGH,QGLHQKHWDSSDUDDW
GRRUHHQNODQWQDDU]LMQKXLVRIHHQ
DQGHUDGUHVYHUYRHUWNDQ,.($QLHW
DDQVSUDNHOLMNJHVWHOGZRUGHQYRRU
HYHQWXHOHWUDQVSRUWVFKDGH,QGLHQ,.($
KHWDSSDUDDWDIOHYHUWRSKHWGRRUGH
NODQWDDQJHJHYHQDGUHVGDQLV
HYHQWXHOHVFKDGHGLHRQWVWDDQLVWLMGHQV
GHDIOHYHULQJJHGHNWGRRUGHJDUDQWLH
.RVWHQYRRUGHXLWYRHULQJYDQGH
LQVWDOODWLHYDQKHW,.($DSSDUDDW,QGLHQ
GH,.($VHUYLFHGLHQVWRIGHHUNHQGH
VHUYLFHSDUWQHUKHWDSSDUDDWELQQHQGH
YRRUZDDUGHQYDQGH]HJDUDQWLH
UHSDUHHUWRIYHUYDQJW]DOGH
VHUYLFHGLHQVWRIGHHUNHQGH
VHUYLFHSDUWQHULQGLHQQRGLJKHW
JHUHSDUHHUGHDSSDUDDWRIKHW
YHUYDQJHQGHDSSDUDDWLQVWDOOHUHQ
'H]HEHSHUNLQJLVQLHWYDQWRHSDVVLQJRS
IRXWOR]HZHUN]DDPKHGHQXLWJHYRHUGGRRU
HHQJHNZDOLILFHHUGVSHFLDOLVWPHWJHEUXLN
YDQRQ]HRULJLQHOHRQGHUGHOHQWHQHLQGHKHW
DSSDUDDWDDQWHSDVVHQDDQGHWHFKQLVFKH
YHLOLJKHLGVVSHFLILFDWLHVYDQHHQDQGHU(8
ODQG
+RH]LMQGHODQGHOLMNHZHWWHQYDQ
WRHSDVVLQJ
'HJDUDQWLHYDQ,.($JHHIWXVSHFLILHNH
ZHWWHOLMNHUHFKWHQGLHRS]LMQPLQVWYROGRHQ
DDQDOOHSODDWVHOLMNHZHWWHOLMNHHLVHQGLHSHU
ODQGYHUVFKLOOHQG]LMQ
*HELHGYDQJHOGLJKHLG
9RRUDSSDUDWHQGLHLQHHQ(8ODQG]LMQ
DDQJHVFKDIWHQPHHJHQRPHQZRUGHQQDDU
HHQDQGHU(8ODQG]DOGHGLHQVWYHUOHQLQJ
XLWJHYRHUGZRUGHQLQKHWNDGHUYDQGH
JDUDQWLHYRRUZDDUGHQGLHLQKHWQLHXZH
ODQGJHEUXLNHOLMN]LMQ(HQYHUSOLFKWLQJRP
GLHQVWHQWHYHUOHQHQLQKHWNDGHUYDQGH
JDUDQWLHEHVWDDWXLWVOXLWHQGDOV
KHWDSSDUDDWHQGHLQVWDOODWLHHUYDQ
YROGRHQDDQGHWHFKQLVFKHVSHFLILFDWLHV
YDQKHWODQGZDDULQDDQVSUDDNJHPDDNW
ZRUGWRSGHJDUDQWLH
KHWDSSDUDDWHQGHLQVWDOODWLHHUYDQLQ
RYHUHHQVWHPPLQJ]LMQPHWGHPRQWDJH
LQVWUXFWLHVHQGHYHLOLJKHLGVLQIRUPDWLHGLH
LQGHJHEUXLNHUVKDQGOHLGLQJVWDDQ
'HVSHFLDOH.ODQWHQVHUYLFHYRRU
DSSDUDWHQYDQ,.($
$DU]HODOVWXEOLHIWQLHWRPFRQWDFWRSWH
QHPHQPHWGHVSHFLDOH,.($.ODQWHQVHUYLFH
RP
HHQEHURHSWHGRHQRSGH]HJDUDQWLH
XLWOHJWHYUDJHQRYHUGHLQVWDOODWLHYDQ
KHW,.($DSSDUDDWLQKHWGDDUYRRU
EHGRHOGHNHXNHQPHXEHOYDQ,.($'H
VHUYLFHJHHIWXJHHQXLWOHJPHW
EHWUHNNLQJWRW
GHYROOHGLJHLQVWDOODWLHYDQXZ,.($
NHXNHQ
DDQVOXLWLQJHQRSKHWHOHNWULFLWHLWVQHW
DOVKHWDSSDUDDWJHOHYHUGZRUGW
]RQGHUVWHNNHUHQNDEHORSGH
ZDWHUHQJDVOHLGLQJZDQWGLWPRHW
1('(5/$1'6