Bedienungsanleitung Jablocom EyeSee (Seite 16 von 20) (Englisch)

607101

Zoom out

Zoom in

Vorherige Seite

1/20

Nächste Seite

- 16 -

8. Troubleshooting

Problem / Error message Reason / Solution

Camera does not start up Check that you have inserted the backup battery.

Check if the power adaptor is properly connected to the wall socket and to the camera.

If you use the extension cable, check the connection.

lease check if your camera is not in the WATCHING mode with the lights and sound signals

turned off.

The RED LED light is

continuously lit on the front

panel

Continuously lit RED LED light indicates an ERROR. Most likely the camera cannot connect to

the GSM network.

Check if the PIN protection is disabled on the SIM card used in your EyeSee. Check if it works

OK in a mobile phone. Ensure that the internet connection works on the phone as the EyeSee

camera connects to the internet through the GSM network.

Connect your camera to the PC via the USB cable and use jCheck software (available on internal

camera SD card) that will help you to solve the problem.

I am calling my camera but it is

unavailable

Check if the camera is switched on.

Check its front panel - the RED light should not be continuously lit (see other topics in

troubleshooting).

Wait a few minutes – in case the camera is sending reports to JabloTool Cloud it cannot answer

the incoming call.

My call to camera is terminated

immediately

The number you are calling from is not saved as a contact in the camera. The camera

automatically terminates calls from unknown numbers.

Check that your phone is set NOT to hide your Caller ID.

If you have a new camera and you have not registered any phone in the camera yet we strongly

recommend to reset the camera (see below) and register again.

If you can access your camera at www.jablotool.com please check if your phone number is

listed as a contact on the page REPORTING. If not, add it here and save the changes.

I have not received the

registration text message

Please go to www.jablotool.com and register your camera manually. Account setup is for free.

You need to know only the camera phone number and its password (0000 by default).

Camera does not send picture

messages or e-mails

Ask your operator if data connection and MMS (picture messages) are activated on your camera

SIM card.

Use jCheck to diagnose and fix the issue.

I have forgotten my camera

password

Default camera password is 0000.

If you forget your own password then you should backup your camera’s settings, , reset the

camera (see below) and restore its settings from the backup. This allows you to keep your

settings in the camera but the password will be reset to default (0000).

Pictures and video records do

not have life-like colors

The EyeSee is sensitive to infrared light. That is why some objects which reflect or absorb

infrared light may not have life-like color (e.g. leaves on trees).

I cannot connect to the camera

via JabloTool

(www.jablotool.com)

Check if your camera is powered and connected to the GSM network.

Check if the USB cable from the EyeSee is connected to your computer. If yes, disconnect the

USB cable and try to connect to JabloTool again.

Check with your operator that the data connection is activated on your camera’s SIM card and

that you have not exceeded your monthly data limit.

Use jCheck to diagnose and fix the issue.

Clicker controller does not

control the camera

Press the button and see if the signal light on Clicker turns on. If there is no light or the light is

flashing, the batteries are probably flat. Please change them (2x 1,5V AAA, alkaline).

Go to www.jablotool.com, select your camera Settings/Peripherals and see if the Clicker and

personal tags are shown there. If not press “Add new device” and follow instructions.

Eyesee Camera RESET In special case you may need to reset your EyeSee camera to its default factory setting. During

reset all user settings, logs, video records and enrolled devices will be deleted. This cannot be

undone.

Be sure that you have made the camera setting backup and that you have downloaded

important records from the camera’s memory!

To reset the camera and delete all data, switch it off, disconnect the power adaptor and wait

for 30 sec. Then press and hold the power button on the camera’s back panel while connecting

the power adaptor. Keep the power button pressed for the next 10 seconds. You will hear the “

startup” sound followed by fast beeping.

jCheck

jCheck is a powerful software tool which can help you to diagnose and solve most technical issues

with the EyeSee. Once you connect the EyeSee to a PC via the USB cable it behaves as standard

flash disk. jCheck is located on this disk and you can run it directly from this location.

Missbrauch melden von Frage und/oder Antwort

Libble nimmt den Missbrauch seiner Dienste sehr ernst. Wir setzen uns dafür ein, derartige Missbrauchsfälle gemäß den Gesetzen Ihres Heimatlandes zu behandeln. Wenn Sie eine Meldung übermitteln, überprüfen wir Ihre Informationen und ergreifen entsprechende Maßnahmen. Wir melden uns nur dann wieder bei Ihnen, wenn wir weitere Einzelheiten wissen müssen oder weitere Informationen für Sie haben.

Jablocom EyeSee Seite 16

Brauchen Sie Hilfe? Stellen Sie Ihre Frage.

Missbrauch melden von Frage und/oder Antwort

Art des Missbrauchs:

Forenregeln

Neu registrieren

Andere Handbücher von Jablocom EyeSee

Das Handbuch wird per E-Mail gesendet. Überprüfen Sie ihre E-Mail.

Ihre Frage wurde zu diesem Forum hinzugefügt

Info