service and customer
care
• If the cord is damaged it must, for
safety reasons, be replaced by
KENWOOD or an authorised
KENWOOD repairer
If you need help with:
• using your induction hob or
• servicing or repairs (in or out of
guarantee)
contact the Kenwood distributor
or your authorised Kenwood
repairer. Have your model number
ready - It's on underside of the
induction hob.
• Check that pan is present
• Check suitability of the pan
• Check that pan is centrally located
troubleshooting guide
problems suggestions
After the appliance is plugged in • Check that the plug is inserted correctly
and the power button is turned on. and that the power is switched on
no indicators are lit • Where fitted check the plug fuse
The LED display light up, but heating
does not start when power control
is adjusted
Heating stops suddenly • Check power supply to the appliance
during operation • Check the air entry or the air vent is
not blocked
• Check the timing period has not ended
• Check the appliance has not overheated
or entered error mode – unplug, allow to
cool and try again later
Failure codes occur: • Appliance may have overheated/boiled
E3, E6 dry. Unplug the appliance, allow to cool
and try again later
E7, E8 • Fluctuation in mains supply. Unplug the
appliance, allow to cool and try again
later
E1, E2, E4, E5, Eb, EC • Send it to a service facility for repair
