If the DishDrawer® does not appear to be operating properly, check this chart below and
correct where possible.
Trouble shooting
PROBLEM POSSIBLE CAUSES WHAT TO DO
DishDrawer® will not start • Power supply is not connected.
• The drawer is not properly closed.
• Lock feature is on.
• The START/PAUSE button not pressed.
• Connect the power supply.
• Ensure the drawer is firmly closed.
• Turn the Lock feature off. Hold down the
LOCK button until the ‘lock’ symbol
(prefinished models) or the green light
(integrated models) disappears.
• Press the START/PAUSE button.
excess water in
DishDrawer®
• Drain hose(s) bent or kinked.
• Blocked filters and/or drain hose(s).
• Straighten the drain hose(s).
• Clean the filter plate/drain filter, unblock the
drain hose(s). Refer to the user maintenance
section.
Water marks on the dishes • Insufficient rinse aid.
• Rinse aid setting too low.
• DishDrawer® overloaded/incorrectly loaded.
• Insufficient or no salt in the water softener.
• Ensure there is enough rinse aid in the
dispenser.
• Increase the rinse aid setting.
• Refer to the section on loading.
• Ensure there is enough salt in the water
softener and/or increase the water softener
setting.
Unclean dishes • Wash programme unsuitable for the load.
• Spray arm unable to rotate.
• DishDrawer® overloaded/incorrectly loaded.
• Filter plate/drain filter is incorrectly inserted.
• Detergent put in the wrong compartment.
• Excessive food not removed from dinnerware
prior to cleaning.
• Unsuitable detergent.
• Not enough detergent.
• Spray arm holes are blocked.
• Filter plate/drain filter is blocked.
• Mega rack incorrectly installed.
• Insufficient salt in the water softener.
• Refer to the wash programmes section for a
suitable wash programme, or the soils were
too heavily baked on and dishes may need
soaking.
• Ensure no items are obstructing the spray arm
path.
• Refer to the section on loading.
• Refer to the user maintenance section.
• Detergent must be placed in the large
compartment.
• Scrape all food scaps off dinnerware prior to
loading.
• Use recommended brands of dishwasher
detergent.
• Refer to the detergent section or the
detergent manufacturer’s instructions.
• Clean the spray arm.
• Clean the filter plate and drain filter.
• Refer to the accessories section for correct
installation.
• Ensure there is enough salt in the water
softener and you may need to increase the
water softener setting if the problem persists.
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