5 SERVICE AND TECHNICAL DATA
5.1 TROUBLESHOOTING
1. Why do I hear a rubbing noise from the belt?
a. The belt could be off-centered. Please see the section entitled How to Adjust and Tension the Striding Belt.
2. The console display looks strange or has an error message and is not functioning.
a. Unplug the unit to reset the console and then plug it back in. Do this multiple times if the console error
message still appears. If the problem still exists please call customer service.
3. My treadmill keeps going into a mode where the message center displays "Press Enter to Unlock"
a. Your treadmill is in safety mode and this lock feature is to protect someone from accidentally pressing a
button they are not suppose to and starting the treadmill. You can go into the Settings Menu to disable this
feature or extend the length of the time it takes for this feature to turn on. Please refer to the console User
Manual for more on this feature.
4. There is a lot of noise coming from the motor area.
a. First make sure that the motor cover is properly installed and screwed down. If there continues to be noise
please contact customer service.
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