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Problem Cause Solution
Error Message "ER- 1" The appliance has overheated,
possibly due to a grease fire, or
excess fuel.
Turn the grill off and allow it to cool. If necessary, follow the procedure in the
General Warning section. Clean grill interior and clear off excess fuel before
restarting.
Error Message "ER- 2”
Check the hopper for sufficient fuel.
Check the burn pot for ash buildup or other obstructions.
Check igniter to see if it is heating up (igniter may need replacing).
In extreme cold, grill may require additional priming to achieve ignition.
Make sure hood is closed.
Grill will not stay lit. Check the hopper for sufficient fuel.
Check the burn pot for ash buildup or other obstructions.
Make sure hood is closed.
Error Message "ER- 3” The appliance has
experienced power failure
during operation.
Ensure that your grill is securely plugged in.
Check for power failures within your home.
Error Message "ER–5” There is an open short in either the
RTD or Meat Probes (or, in
firmware 2.9.4 or older, the Wi-Fi
bracket assembly)
Unplug grill and restart
Inspect the wires on the outside of the grill for nicks, cuts, or burns
In firmware 2.9.5 or older, check the washers around the antenna to see if they are
missing or damaged
Contact Memphis Grills Technical Support at 888-883-2260
Error Message "ER–6” Controller has overheated. This
most commonly means that the
controller (for built-in models) was
installed too close to the body
(closer than 3 inches)
Remove the grill from power
Reintroduce the grill to power
Attempt to power the grill
If the grill turns on and operates normally, it may have been an anomaly. If
powering the grill puts the error code back onto the controller or the grill powers on
but does not operate correctly, contact Tech Support at 888-883-2260.
Error Message "ER–7” There is a ground short in the
system of the grill (only on firmware
2.9.5 or newer)
Inspect the washers on the outside of the grill to see if they are damaged
If the washers appear to be intact, contact Technical Support at 888-883-2260
Grill will not turn on Grill is not properly plugged in Ensure that your grill is plugged into a working GFCI outlet.
Grill produces excess
or discolored smoke
Clear the hopper and burn pot of moist pellets, replacing them with dry pellets.
Grill will not achieve or
maintain stable
temperature
Frequent flareups are
experienced
Flammable material buildup Check to see if fan(s) have been unplugged or have failed
Cooking temperatures
are uneven
Unbalanced airflow throughout the
grill
Ensure that Savorizer® is installed correctly
ITC constantly reads
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Damaged ITC Contact Memphis Grills Technical Support at 888-883-2260
In the event that your Memphis grill encounters any kind of issue or problem in operation, please consult this chart. If
the solutions offered here are insufficient to resolve the matter, please visit the Error Code Troubleshooting section on
our website, contact your dealer, or call Memphis Wood Fire Grills directly at 888-883-2260.
Troubleshooting and Error Messages
A power surge has tripped the
circuit board fuse on the ITC. Fuse must be manually replaced. See guide at the end of this section.
Burn pot is overloaded with ash buildup Check the burn pot for ash buildup or other obstructions
Grill isn’t receiving sufficient fuel
Burn pot is overloaded with ash buildup
Check the burn pot for ash buildup or other obstructions
Check to see if fan(s) have been unplugged or have failed
Contact dealer or Memphis Tech Support at 888-883-2260 in case of fan failure
Grill isn’t receiving sufficient air-flow
Check the burn pot for ash buildup or other obstructions
Check to see if fan(s) have been unplugged or have failed.
Check the hopper for sufficient fuel
Wood pellets have absorbed excess
moisture
