Bedienungsanleitung Miele WSG 363 WCS (Seite 5 von 8) (Englisch)

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Appliance Warranty UK

Miele UK, Fairacres, Marcham Road, Abingdon, OX14 1TW. England grants the buyer - in addition to the statutory

warranty claims to which he is entitled against the seller (which the buyer can claim free of charge) and without

restricting them - a claim in accordance with the following warranty obligation for new devices:

I. Duration and start of cover

1. The warranty is granted for the following period:

a) 24 months on domestic appliances (ovens (also incl. microwave ovens or steam ovens), steam ovens (also

incl. combi steam ovens), Dialog ovens, microwave ovens (also incl. ovens), cookers, vacuum sealing and

warming drawers, hobs (induction, electric and gas hobs incl. SmartLine and ProLine), cooker hood, coffee

machines (built-in and freestanding), refrigerators, freezers, fridge-freezers, wine units, dishwashers,

washing machines, tumble dryers, washer-dryers, ironing appliances, vacuum cleaners (cylinder and

cordless stick vacuum cleaners and robot vacuum cleaners)) when used as intended

b) 12 months on Professional machines and equipment (incl. Little Giants and ProfiLine dishwashers), when

used as intended

2. The warranty period begins from the date of the purchase.

II. Warranty conditions

1. Appliance has been purchased from an authorised specialist retailer or directly from Miele in an EU member

state, the United Kingdom, in Switzerland or Norway where it was also installed.

2. Services within the scope of the warranty may only be performed by Miele Customer Service or a service

agent authorised by Miele. Miele Customer Service can be contacted via miele.co.uk/service.

3. If requested by Miele, the purchase receipt and the policy document are to be shown.

III. Warranty cover and range

1. Appliance faults will be remedied free of charge within a reasonable period of time after notification by the

purchaser, either by repair or replacement of the affected parts. All travel costs, call-out charges, labour and

spares costs will be borne by Miele UK. Replaced components or appliances become the property of Miele

UK.

2. The warranty does not cover any further claims for damages against Miele UK except in cases resulting from

gross or willful negligence on the part of the authorised service agent commissioned by Miele UK.

3. The provision of consumables and accessories is not covered by this agreement.

IV. Invalidation of warranty

Faults and defects resulting from the following are not covered by this warranty:

1. Improper installation, e.g. non-compliance with relevant safety standards and written operating and installation

instructions

2. Improper use and operation, such as the use of unsuitable detergents or chemicals

3. A machine purchased in another EU member state, in Switzerland or Norway may not be suitable for use or

may be subject to restrictions on use on account of different technical specifications

4. External factors such as damage caused through transportation, impact and jolting, inclement environmental

conditions or natural phenomena

5. Repairs or modifications not performed by service agents trained and authorised by Miele

6. Failure to use genuine Miele spare parts or accessories authorised by Miele

7. Glass breakage and defective lamps

8. Defects resulting from fluctuations in power supply conditions which exceed the tolerances stated by the

manufacturer

9. Failure to perform cleaning and care work in compliance with the operating instructions

10. Usage-related and natural wear and tear, such as the decreasing load performance of accumulators and

components that, according to the operating instructions, must be replaced regularly during the product life

cycle

V. Data protection

In the context of the fulfilment of customer services, Miele UK collects and processes personal data.

For more information about the processing of your personal data, please see our privacy notice at

Privacy Notice (miele.co.uk)

Miele Service miele.co.uk/service 0330 160 6600

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