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Please contact your dealer for information regarding installation, USB interface recommendations,
or application compatibility. If your dealer is unable to help you, contact an authorized Minolta ser-
vice facility. Please have the following information ready when calling Minolta technical support:
1 The name and model of your computer.
2 The available application RAM.
3 Other connected USB devices.
4 The name and model of the USB port used to connect the scanner.
5 DiMAGE Scan Dual III Utility version number. The version number is displayed by placing the
mouse pointer on the status bar in the main window.
6 A description of the problem.
7 Any message that appears on the screen when the problem occurs.
8 The frequency of occurrence.
Please take the time to fill in the warranty and product registration card. Technical support, scan-
ner software upgrades, and product information is available when the product is registered.
Warranty and product registration
Technical support
How to delete the driver.
1 Click on the driver to select it for deletion.
2 Windows 98 and Me: click the remove button. A confirmation screen will appear. Clicking the
yes button will remove the driver from the system.
Windows 2000 and XP: click on the action button to display the drop-down menu. Select unin-
stall. A confirmation screen will appear. Clicking the yes button will remove the driver from the
system.
3 Restart the computer. Check the scanner driver is in the proper location by following step 1
through 3 at the top of the page.
Windows 2000 Professional and XP users should log on with the administrator privilege. With
Windows 2000 Professional, the “Digital signatures not found” message may appear when the
computer first detects the scanner. With Windows XP, the message “Installing hardware…
Windows log test is not passed” may appear. Simply click the OK (2000) or continue (XP) but-
ton.
TROUBLESHOOTING AND TECHNICAL SUPPORT
