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Troubleshooting
If the Battery icon is yellow or red, recharge your Arlo Go camera’s battery or
insert a fully charged battery. If the Battery icon is black, the battery level is
not low enough to cause streaming problems.
Optimize Motion Detection
The following factors can aect Arlo Go camera motion detection:
• Battery level. If your camera battery is at 25 percent capacity or less,
recording delays might occur when your camera detects motion. The battery
icon in the Devices tab turns yellow when your camera battery drops to 25
percent capacity. For more information about battery life and battery icons,
see Check Arlo Go’s Battery Level on page 55.
• Camera position. Mount your Arlo camera at least 7 feet (2.1 meters) above
the floor or ground, angle it slightly downward, and place it within 10 to 15 feet
(3.0 to 4.6 meters) of where motion is expected.
Make sure that side-to-side trac crosses the camera’s field of view. The
camera’s motion sensor is more sensitive to side-to-side movement across its
field of view than to movement directly toward or away from the camera. The
best area for motion detection is 5 to 20 feet (1.5 to 6 meters) from the camera
position. For more information about camera positioning, see Place Your Camera
on page 11.
• Signal strength. If an Arlo Go camera’s connection to the mobile network
is weak, recording delays might occur when motion is detected. If your Arlo
Go camera regularly shows fewer than three bars of mobile network signal
strength, move your camera to a location with better signal strength. For more
information about mobile network connections, see Check Arlo Go’s Mobile
Network Signal Strength on page 55.
Arlo Go Is Not Streaming on a Mobile Device
¾ To troubleshoot problems with your Arlo Go video stream:
1. Make sure that network signal strength is good for your mobile device.
If your Arlo Go’s LEDs light amber and blink rapidly, your Arlo Go is in a mobile
network coverage area but can’t connect to the Arlo cloud. See Troubleshoot
an Oine Arlo Go Camera on page 57.
If your Arlo Go’s LEDs light amber and blink slowly, the camera is outside of the
mobile network coverage area.
